Senior Relationship Manager - DCB Bank Ltd.
(2025-09)
Managing and growing high-value client relationships, providing personalized financial advice and tailored solutions, and ensuring high levels of customer satisfaction by resolving issues and offering premium services.
- Build and maintain strong, long-term relationships with high-value clients, including Preferred/HNI, SME, and NRI segments.
- Provide excellent customer service, resolve queries efficiently, and ensure a high level of customer delight.
- Work closely with internal teams to provide customized solutions and address client needs effectively.
Asset Desk Manager (Deputy Manager) - Axis Bank Ltd. - Bhadrak Branch
(2024-07 - 2025-06)
- Identify sales opportunities for Retail Asset products to existing customers of the Bank along with looking out for acquiring new customers and building new relationships.
- Manage business relations with existing customers and branch resources to generate retail asset leads.
- Achieve sales targets as assigned by the organization on a monthly basis.
- Liaison with the branch and retail asset team to ensure the smooth processing of cases.
- Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry.
Branch Relationship Officer - Axis Bank Ltd. - Balasore
(2021-10 - 2024-07)
- Taking all responsibility of operational Works with coordinate the authorizer and branch manager.
- Maintaining MIS reports & periodic submission of same to the top management for decision making purposes.
- Handling mapping customer.
- Handling Branch banking operations and customer queries.
- Promote the sale of Bank products and cross sell existing bank services to customers.
- Managing clearing of inward and outward cheques, payorder and Demand Draft.
- Verifying cash payment, cash receipts, daily management of branch BOD & EOD reports and maintenance of gold stock, handling of locker.
- Responsible for Branch operations and branch business like NTB/ETB CASA acquisition including TD, IPG, RA/RL and forex business, taking care of ETB relationship by giving best customer service with need based solutions, mobilization and increasing the CASA volume as well as numbers.
- Supervision of ATM replenishment and management.
Personal Banker (Preferred and Classic RM) - HDFC Bank Ltd. - Madhusudan Nagar, Bhubaneswar
(2019-05 - 2021-10)
Sales Executive - HDFC Bank Ltd. - Bhadrak Branch
(2017-10 - 2018-10)
Commercial vehicle and equipment
