Biswanath Karmakar

Seasoned IT Infrastructure Disaster Recovery and Business Continuity Leader with over 20 years of expertise in IT Infrastructure Management, Project Management, Disaster Recovery, Business Continuity, and Customer Management. A Certified Business Continuity Professional (CBCP), Certified ISO-22301 Lead Implementer, Project Management Professional (PMP), and Microsoft Certified Cloud Architect, with a proven ability to design and deliver complex IT Disaster Recovery solutions that ensure resilience, scalability, and continuity excellence. Highly skilled in preparing and executing IT Disaster Recovery project plans using MS Project, and proficient in leveraging Word, Excel and PowerPoint to drive data analysis, reporting, and effective communication.

Seeking leadership position in Disaster Recovery / Business Continuity Management (BCM) and Project Management.

Manager - Cyber Project - Capgemini

(2023-08)

Disaster Recovery (DR) and Business Continuity Plan (BCP) Manager. Working as a BCP&DR Manager in 3M-Spinco, GE Vernova, Ingram Micro, Kronos and BBI.

• Design, Develop & Implement an enterprise-wide Business Continuity Management and Disaster Recovery Program.
• Provide leadership in coordinating, assessing, developing & Implementing continuity & Disaster Recovery Requirements and plannings / exercises associated with implementation of IT (On Prem / Cloud)
• Collaborate with CG & Clients Managers to present and discuss strategies, methodologies & requirements for Business Continuity Planning.
• Conduct Business Impact Analysis (BIA) and risk assessments to identify potential vulnerabilities in Business-Critical Infrastructure and Applications.
• Lead Disaster Recovery and Business Continuity exercises and simulations to test plan effectiveness.
• Act as the primary point of contact during disaster recovery and Business Continuity efforts.
• Provide training and guidance to staff on the Disaster Recovery and Business Continuity process and procedures.
• Monitor and evaluate the effectiveness of DR and BC plans and update them as needed.
• Ensure compliance with industry standards, regulatory requirements and participation in internal and external audits.

Operations Manager / Project Manager / BCPDR Manager - HCL Technologies Ltd. IOMC Group

(2022-10 - 2023-08)

Working as an Operations & BCPDR Manager in True Value Company. Provide leadership and accountable for the over-all service Operations of a 24x7 environment, Cloud Operations support and BCPDR Management.

• Own the monthly/quarterly activities and performance reviews with clients and propose solutions to ensure successful & timely delivery of the services and projects in accordance with Service Level Agreements (SLAs).
• Manage strong client relationships and execute smooth stakeholder management.
• Task allocation and tracking mechanism with a combination of ITSM for service delivery.
• Overall IT Operations Management / Monitoring / Auditing & Transition of Technical Teams, Service desk, CFS Processes.
• Proactive monitoring of server and network devices / Workstation Management / Server Management / Application support.

Operations Manager / Project Manager / BCPDR Manager - HCL Technologies Ltd. IOMC Group

(2014-06 - 2022-10)

Working as an Operations Manager, Project Manager and Disaster Recovery & Business Continuity Management (BCM) Manager in Direct Energy. Responsible for overall IT Infrastructure support operations (US GEO) for the engagement along with Project Management, Disaster Recovery & Business Continuity Management (BCM) Management.

• Monitoring / Auditing & Transition of Technical Teams, Service desk / Help desk, Processes.
• Proactive monitoring of server and network devices / Workstation Management / Server Management / Application support.

Service Manager EEMEA / Western Europe regions - HCL Technologies Ltd. IOMC Group

(2010-05 - 2014-06)

Worked as an Operations Manager for EEMEA, later Western Europe region within Group Service Delivery for the client, British American Tobacco (BAT). The primary context of the work was to be the Single Point of Contact between the customer and HCL for the EEMEA/ Western Europe regions and own HCL's relationship with the client.

• Responsible for coordination with different functional domains to carry out activities and processes required to deliver and manage services at agreed service levels with customer.
• Detail analysis of customer's environment and suggest possible service improvement plans.
• Managing Disaster Recovery and Business Continuity, developed, deployed and rehearsed IT Service Continuity/ Disaster Recovery Plans.
• Incorporating a thorough recovery testing schedule, utilizing 'table-top' dry-runs, component level fail-over, and scenario testing multiple times for BAT Western Europe EMs.

Assistance Manager Service Delivery and Service Operations Manager - HCL Technologies Ltd. IOMC Group

(2010-07 - 2011-04)

The Primary context of work was to liaise with the Customer, Operations Management, Project Managers and Track Leads to manage the Operations and Financial aspects of the engagement and also to manage teams and their deliverable as per SOW.

• Prepared and managed plans to keep a close watch on delivery milestones, and reported potential slippages in milestones.
• Ensured resolutions meet the timelines and expectations of the customers.
• To provide SLA reports to an agreed schedule (or on request), including Executive, Strategic management and operations reports.
• Involved in SGX Datacenter migration project.

Domino Team & Project Lead - HCL Comnet System and Services Ltd. - Noida

(2006-07 - 2010-06)

Administration & trouble shooting of the Lotus Domino & Sametime Servers. Installation, Configure & Manage Domino Mail/Application, Sametime and Blackberry servers. Migration and transformation of client's messaging environment along with regular operations.

• Develop technical architecture and obtain signoffs of plan at milestones and project closure from the business stakeholders.
• Migration of EagleTest Account's Exchange Users to Notes.
• Domino Mail servers Consolidation.
• Upgrade all the Domino Mail and Application Servers to version R8.5.x.
• Tokyo Colo Datacenter move to Singapore.
• Implemented web access on all domino servers

B.Sc. - University of Calcutta (1996)

Professional Diploma - NIIT