Bittu Mahanta

Results-oriented Logistics, Warehouse, and Supply Chain Professional with 11+ years of experience in warehouse operations, inventory management, transportation coordination, hub operations, dispatch planning, and customer service. Proven ability to manage end-to-end logistics processes, optimize warehouse efficiency, supervise teams, and ensure timely delivery of goods. Skilled in SAP & C2PC, inventory control, transportation management, and operational planning with a strong focus on process improvement, cost control, and customer satisfaction.

Customer Service & Logistics Executive - Hygienic Research Institute Pvt. Ltd. (HRIPL)

(2020-07 - 2026-05)

• Manage complete warehouse operations including receiving, storage, inventory control, dispatch, and distribution activities.
• Monitor inventory levels and ensure stock accuracy through regular cycle counts and stock audits.
• Coordinate transportation planning and dispatch activities to achieve timely deliveries.
• Maintain warehouse documentation, billing records, and MIS reports.
• Collaborate with Sales, Logistics, Operations, and Transport teams to ensure smooth order fulfilment.
• Handle customer service activities, order status updates, and issue resolution.
• Ensure compliance with company SOPs, safety standards, and operational guidelines.
• Manage transporter coordination and vehicle placement for efficient dispatch operations

Territory Service Representative (TSR) - Blue Dart Express Ltd. (DHL Group)

(2015-01 - 2020-06)

• Managed daily hub operations and logistics activities.
• Coordinated First Mile and Last Mile delivery operations.
• Tracked shipments and ensured timely movement of consignments.
• Handled customer queries, service requests, and issue resolution.
• Coordinated transportation activities and supported operational planning.
• Maintained service quality standards and ensured customer satisfaction.
• Assisted in process improvement initiatives to enhance operational efficiency.
• Maintained high inventory accuracy through effective stock control measures.
• Improved dispatch planning and transportation coordination, reducing delivery delays.
• Enhanced warehouse productivity through streamlined operational processes.
• Successfully managed customer service and logistics operations while maintaining service standards.
• Contributed to smooth hub operations and on-time service delivery.
• Effectively managed transportation coordination and shipment tracking.
• Achieved high levels of customer satisfaction through prompt issue resolution.
• Supported operational excellence initiatives across logistics functions.

Bachelor of Commerce - B. Com - Siliguri College of Commerce (2014-01)

Higher Secondary - 12th - Nilnalini Bidyamandir High School (2011-01)

Secondary - 10th - Nilnalini Bidyamandir High School (2009-01)