Bizza Akhil

Detail-oriented operations and IT professional with an MCA and experience in data management, process support, troubleshooting, documentation, and secure information handling. Proficient in Excel, Pivot Tables, VLOOKUP, data analysis, and reporting dashboards. Strong in problem-solving, communication, SOP compliance, and delivering accurate results in fast-paced environments.

Operations and IT Professional at DIESEL LOCO SHED, HUBBALLI – SOUTH WESTERN RAILWAY (2023-09 – 2024-02)

• Managed operational data, data entry, tracking, reporting, and record maintenance for the MDDTI management system.
• Automated data entry, resource tracking, and accounting processes, improving accuracy and reducing processing time.
• Developed dashboards and user-friendly interfaces for real-time operational monitoring and decision-making.
• Troubleshot data and system issues, supported users, and coordinated with stakeholders to resolve operational problems.
• Maintained accurate documentation and confidential records while following established processes and data-handling requirements.
• Implemented secure data handling and role-based access controls to protect information and maintain data integrity.
• Identified process improvement and automation opportunities to improve operational efficiency, accuracy, and consistency.

Transaction Risk Investigator at Amazon (2024-10 – 2024-10)

• Investigated customer account activities to identify fraudulent transactions and mitigate operational risks.
• Performed detailed data analysis to support decision-making and reduce false positives.
• Worked with cross-functional teams to resolve customer issues and improve case turnaround time.
• Directed assigned cases independently while consistently meeting quality and productivity targets.
• Ensured adherence to internal policies, investigation guidelines, and compliance procedures.

MCA in Computer Applications – K.L.E. Institute of Technology, Hubli (2022-07 – 2025-07)