Blessy Hepsiba

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Relationship Manager - ICICI BANK LTD

(2024-08)

• Service for wealth and privileged customers
• Managing customer portfolio by visiting them
• Raising service requests and following up on escalations within TAT time
• Handling asset desk over 2 years
• Probing customers for asset products
• Engaging with customers on service issues related to homeloan, lap, car loan, education loan and personal loan

Sales officer/grade D0 - Kotak Mahindra prime Ltd

(2022-09-22 - 2024-04-30)

• Coordinating with RMs of various divisions
• Managing file consumption from various car show rooms
• Following files from approval until RO copy receipt by dealer
• Doing sources and multi-role playing tasks
• Communicating with customers for e-mandate process
• Handling login and disbursement
• Managing Matrix with accountancy functions including ROI and payout to dealers

Sr executive and sales coordinator - Iprocess limited

(2021-09-28 - 2022-09-20)

• Telecalling to pre-approved customer or already existing customers regarding top up loan or refinance loan process
• Visiting customer places for login process and verification
• Entitled as PDD coordinator as well as file coordinator
• Collecting vehicle invoice and RC copies from respective DSTs
• Updating daily basis MIS
• Pushing number of files from DSTs
• Following files from longing stage until payment completion
• Reporting activities to respective managers and boss on daily basis

BCom - Corporate Secretaryship - St Anne's arts and science college (2018-06-17 - 2021-06-28)

HSC - Infant Jesus Matric hr sec school (2017-2018 - 2017-2018)

SSLC - Infant Jesus Matric hr sec school (2015-2016 - 2015-2016)