Boobalan

IT Support Engineer with experience in Microsoft 365, Active Directory, Azure, Windows Server, and networking. Skilled in IT support, infrastructure management, and troubleshooting. AWS Certified Solutions Architect – Associate seeking to grow in System Administration and Cloud Technologies.

IT Support Engineer at Prisma Garments (2025-01 – Present)

• Provide L2 technical support for 100+ retail stores, business units, and corporate users.
• Manage Microsoft 365 user accounts, mailbox administration, license assignments, and access permissions.
• Manage Active Directory, including user account creation, group management, password resets, and access permissions.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Monitor and maintain LAN/WAN infrastructure, DNS services, and network connectivity.
• Manage Azure resources including Virtual Machines, Storage Accounts, File Shares, and File Sync services.
• Perform email backup operations and support cloud-based file management services.
• Maintain IT asset inventory and infrastructure documentation.
• Provide application support for ERP systems such as Ginesys and other business applications.
• Coordinate with vendors and internal teams to resolve infrastructure-related issues.

IT Support Trainee at Modenik Lifestyle Pvt. Ltd. (2024-09 – 2024-12)

• Provided first-level technical support for end users.
• Assisted with hardware and software troubleshooting.
• Supported system installation, configuration, and maintenance activities.
• Maintained IT asset inventory and technical documentation.
• Assisted in network and infrastructure support tasks.

Bachelor of Science (B.Sc.) in Computer Science – Gobi Arts & Science College (2021 – 2024)