Junior Executive - BRINK'S ARYA INDIA Pvt. Ltd
(2008-11 - 2013-01)
- Operational Accountability: Responsible for route operations, ensuring the security of valuables during pickup and delivery, and verify cash counts.
- Safety & Compliance: Ensure compliance with company policies, SOX governance, and Health & Safety regulations.
- Equipment Maintenance: Monitor safety equipment, including cameras, panic buttons and vehicle interlocks.
- Customer Relations: Maintain good relationships with banks and customers.
- Reporting: Reel-time reporting of accidents, injuries or vehicle Damages.
Assistant Manager-Audit North Central Region, Kanpur (U.P & U.K) - SIS CASH SERVICE INDIA Pvt. Ltd - Kanpur (U.P & U.K)
(2013-01 - 2018-11)
- Conducting unannounced audits, mass audits, and routine checks of vault operations, cash van operations, and ATM cash replenishment processes.
- Reviewing take-over and hand-over documents, ATM reports, and route documents to ensure 100% compliance with laid down processes.
- Auditing branch office premises, cash routes, and security systems to ensure they are functioning and secure.
- Auditing processes to detect gaps that could lead to financial losses or theft.
- Reporting cash shortages or losses to management immediately and monitoring the recovery process.
- Ensuring 100% adherence to "CYCLO" (a standardized cash logistics process) and other security protocols.
- Sending daily reports on discrepancies, audit findings, and process violations to the management and branch heads.
- Following up with branches to justify audit findings and ensuring rectifications are made.
- Monitoring Management Information System (MIS) reports to ensure 100% compliance, particularly during night-time operations.
- Assisting in the training and implementation of new procedures and security protocols to field staff.
- Working with operations teams and vault officers to ensure smooth cash management operations.
Deputy Manager ATM-Coordinator North Region, Deoria (U.P) - HDFC BANK Ltd - Deoria (U.P)
(2018-11 - 2019-10)
- Ensure all ATMs (on-site, off-site, and captive) are visited monthly.
- Capture and track site issues to closure with Admin/Vendor teams.
- Provide remote support for ATM/TMK locations.
- Monitor and respond to ATM alarms and alerts.
- Conduct thorough cash verification and audits for ATMs and cash vans.
- Ensure sincerity and report any cash audit deviations immediately.
- Oversee cash stocking and replenishment.
- Coordinate with E-Surveillance vendors for security issues.
- Monitor CIT agency for suspicious behavior and ensure proper documentation.
- Ensure adherence to security protocols and audit requirements.
- Coordinate with CPT (Cash in Transit) vendors and other internal teams for issue resolution within TAT (Turnaround Time).
- Collaborate with business verticals on security integration.
- Update reports (e.g., Wooger) accurately and completely.
- Perform monthly cash verification reporting.
- Process adherence, audit quality, and customer satisfaction.
- Coordination with internal/external teams (Admin, Vendors, E-Surveillance).
- Troubleshooting hardware/software issues and coordinating repairs.
- Conducting site visits and ensuring documented resolution.
Assistant Manager-Audit Svil Office, Gorakhpur (U.P) - SECURE VALUE INDIA Pvt. Ltd - Gorakhpur (U.P)
(2019-08 - 2023-05)
- Conduct surprise visits and regular audits of ATM sites, vaults, and cash-in-transit (CIT) operations to ensure adherence to standard operating procedures (SOPs).
- Verify cash balances, ensure accuracy of ATM cash replenishment (CRA), and reconcile physical cash with system records.
- Perform audits on security controls for cash vans, vault management, and physical assets.
- Prepare Daily/Monthly Management Information System (MIS) reports on audit findings, operational, and non-compliance issues.
- Evaluate the effectiveness of internal controls, recommend improvements, and ensure compliance with regulatory guidelines.
- Monitor ATM performance (dips in transactions), perform surprise field visits to ensure site quality, and assist in resolving client issues.
Owner - Common Services Centre's(India - e-Governance)
(2023-08)
- Running local centers, facilitating government/private services, digital literacy, support for citizens.
- Field assessments, coordinating with departments, capacity building, managing VLEs, ensuring service delivery.
- Data collection, system maintenance, reporting, analytics, ensuring data accuracy for government projects.
- Risk assessment, project monitoring, IT infrastructure, cyber security for e-Governance initiatives.
Multiple Roles - CSC (Global - Courier/Tech)
- Ensuring adherence to laws (like Companies Act), managing disclosures, internal audits, risk management.
- Cyber security, IT infrastructure, software engineering, data management, system analysis.
- Client service, accounting, finance, legal support, global business administration.