Bruce Gabriel
Change management
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About
12 years of total work experience in Change Management, Incident Management and service desk
Expertise in Managing Operations for Service desk, including Incidents and Change Management
Core Experience in Change Planning and Incident Management
Experience in Leading and managing Team.
Showcase team capabilities to prospects take holder sand clients
Self-starter, proactive and target oriented
Companies worked for;
Employer: Teleperformance Global Services
Role: Change Management Analyst
Duration: 9th June 2021 till date
Responsibilities
Providing support to multiple teams for change management activities.
Managing all Infrastructure and application changes in Teleperformance infrastructure
Authorize acceptable changes, either alone or after a CAB has taken place
SPOC for all the change management activities
Issues forward change schedule across Teleperformance entities and infrastructure teams
Before going ahead for any change, we are discussing all the RFCs in the CAB meeting which is scheduled every Tuesday, Wednesday and Thursday
Need to check the purpose of the change also check all relevant documents of the change
Coordinating with the business for critical changes which affect business and services
Coordinating with the implementer for successful change deployment and technical review and approvals
Sending notification to all affected users/stakeholders of Teleperformance Vendor/Process
Creating CI’s in CMDB and relate CI’s in Change request
Checking test report before go live
Taking review from requestor after completion change to complete PIR process
Review all implemented changes to ensure that they have met their objectives, refers back any that have been backed out or have failed
Maintaining all documents ,UAT reports, Test reports and check list of every changes
Liaise with all necessary parties to coordinate change implementation accordance with schedule
Attending quarterly, half yearly and annual internal and external audit
Update the change log with all progress that occurs, including any actions to correct problems and to take opportunities to improve service quality
Review all outstanding RFCs
Publishing weekly Change reports
Close all RFCs which are complet
Experience
12 years of total work experience in Change Management, Incident Management and service desk
Expertise in Managing Operations for Service desk, including Incidents and Change Management
Core Experience in Change Planning and Incident Management
Experience in Leading and managing Team.
Showcase team capabilities to prospects take holder sand clients
Self-starter, proactive and target oriented
Companies worked for;
Employer: Teleperformance Global Services
Role: Change Management Analyst
Duration: 9th June 2021 till date
Responsibilities
Providing support to multiple teams for change management activities.
Managing all Infrastructure and application changes in Teleperformance infrastructure
Authorize acceptable changes, either alone or after a CAB has taken place
SPOC for all the change management activities
Issues forward change schedule across Teleperformance entities and infrastructure teams
Before going ahead for any change, we are discussing all the RFCs in the CAB meeting which is scheduled every Tuesday, Wednesday and Thursday
Need to check the purpose of the change also check all relevant documents of the change
Coordinating with the business for critical changes which affect business and services
Coordinating with the implementer for successful change deployment and technical review and approvals
Sending notification to all affected users/stakeholders of Teleperformance Vendor/Process
Creating CI’s in CMDB and relate CI’s in Change request
Checking test report before go live
Taking review from requestor after completion change to complete PIR process
Review all implemented changes to ensure that they have met their objectives, refers back any that have been backed out or have failed
Maintaining all documents ,UAT reports, Test reports and check list of every changes
Liaise with all necessary parties to coordinate change implementation accordance with schedule
Attending quarterly, half yearly and annual internal and external audit
Update the change log with all progress that occurs, including any actions to correct problems and to take opportunities to improve service quality
Review all outstanding RFCs
Publishing weekly Change reports
Close all RFCs which are complet
Education
12 years of total work experience in Change Management, Incident Management and service desk
Expertise in Managing Operations for Service desk, including Incidents and Change Management
Core Experience in Change Planning and Incident Management
Experience in Leading and managing Team.
Showcase team capabilities to prospects take holder sand clients
Self-starter, proactive and target oriented
Companies worked for;
Employer: Teleperformance Global Services
Role: Change Management Analyst
Duration: 9th June 2021 till date
Responsibilities
Providing support to multiple teams for change management activities.
Managing all Infrastructure and application changes in Teleperformance infrastructure
Authorize acceptable changes, either alone or after a CAB has taken place
SPOC for all the change management activities
Issues forward change schedule across Teleperformance entities and infrastructure teams
Before going ahead for any change, we are discussing all the RFCs in the CAB meeting which is scheduled every Tuesday, Wednesday and Thursday
Need to check the purpose of the change also check all relevant documents of the change
Coordinating with the business for critical changes which affect business and services
Coordinating with the implementer for successful change deployment and technical review and approvals
Sending notification to all affected users/stakeholders of Teleperformance Vendor/Process
Creating CI’s in CMDB and relate CI’s in Change request
Checking test report before go live
Taking review from requestor after completion change to complete PIR process
Review all implemented changes to ensure that they have met their objectives, refers back any that have been backed out or have failed
Maintaining all documents ,UAT reports, Test reports and check list of every changes
Liaise with all necessary parties to coordinate change implementation accordance with schedule
Attending quarterly, half yearly and annual internal and external audit
Update the change log with all progress that occurs, including any actions to correct problems and to take opportunities to improve service quality
Review all outstanding RFCs
Publishing weekly Change reports
Close all RFCs which are complet
