Burra Shivaram

Salesforce Developer with 4.5+ years of experience designing, developing, and implementing scalable CRM solutions across Sales Cloud, Service Cloud, Experience Cloud and Agentforce. Proven expertise in Apex development, Lightning Web Components (LWC), Salesforce Flows, Platform Events, and enterprise integrations. Skilled in building automation solutions, optimizing business processes, and delivering high-quality applications that improve operational efficiency and user productivity.

Experienced in developing Apex Triggers, Classes, Batch Apex, Queueable Apex, and asynchronous processing solutions while ensuring adherence to Salesforce best practices and governor limits. Strong background in integrating Salesforce with enterprise systems such as SAP, Pricefx, Workday, and Snowflake using MuleSoft and Boomi middleware platforms.

Hands-on experience in Salesforce platform configuration, security model implementation, release management, CI/CD pipelines, and end-to-end deployment processes using GitHub and Flosum. Adept at collaborating with cross-functional stakeholders to gather requirements, translate business needs into technical solutions, and deliver scalable, high-impact Salesforce applications.

• Design, build, and automate business processes using Salesforce Flows, Apex, platform Events ensuring efficient workflows and seamless integration with external systems.
• Develop, maintain, and optimize Apex triggers, classes, Batch Apex, Queueable, and Future methods while ensuring alignment with governor limits.
• Build, enhance, and support Lightning Web Components (LWCs) used across Sales, Service, and Experience Cloud to improve user experience and business functionality.
• Configure and maintain key Service Cloud and Sales Cloud features such as Web-to-Case, Email-to-Case, and Web-to-Lead to strengthen case and lead management.
• Perform large-scale data operations (insert, update, export, and import) on 1.4M+ records using Data Loader, ensuring data accuracy and consistency.
• Participate in full release management cycles using VS Code, GitHub, Flosum, Workbench, and Change Sets, ensuring smooth and error-free deployments.
• Gather business and technical requirements, document user stories, perform impact analysis, and collaborate with cross-functional teams for solution design.
• Administer Salesforce org settings including profiles, roles, permission sets, page layouts, workflows, approvals, validation rules, and email templates.
• Build, maintain, and optimize reports and dashboards to enhance data visibility, decision-making, and reporting accuracy.
• Provide production support by troubleshooting issues, performing root-cause analysis, and implementing fixes or enhancements as needed.

Completed Btech in Electrical and Electronics Engineering