Team Lead - Content Moderation - WebFurther India Pvt. Ltd.
(2024-05)
- Led and managed a team to support Integral Ad Science (IAS) operations, ensuring timely delivery of project objectives and adherence to service-level agreements (SLAs).
- Assigned daily tasks, monitored team performance, and provided guidance to maintain high productivity and quality standards.
- Conducted quality reviews, analyzed performance metrics, and implemented process improvements to enhance operational efficiency.
- Coordinated with internal stakeholders and cross-functional teams to resolve issues and ensure smooth project execution.
- Trained, mentored, and onboarded new team members on IAS processes, quality standards, and operational best practices.
- Prepared daily, weekly, and monthly performance reports for management and tracked key project KPIs.
- Handled client escalations and ensured timely resolution while maintaining a high level of customer satisfaction.
- Ensured compliance with project guidelines, quality standards, and organizational policies.
- Contributed to continuous process improvement initiatives that enhanced team performance and service delivery.
Team Lead - Content Moderation - INFOESEARCH ITES PVT LTD
(2020-06 - 2024-04)
- Responsible for monitoring multimedia content and removing inappropriate content.
- Recruit, train and supervise staff. Perform quality controls. Formulating strategy, and improving performance. Mentoring team members, finding ways to increase quality and implementing best practices across all levels.
- Forecasting and scheduling delivery.
- Ensuring TAT and quality.
- Ensuring SLAs and SOPs are diligently followed.
- Effective client communication. Align project timelines and deliverables with client expectations
Shift Lead - Content Moderation - INFOESEARCH ITES PVT LTD
(2018-10 - 2020-05)
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance target
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Prepared rosters for team availability having no disruption in the process.
Associate - Content Moderation - INFOESEARCH ITES PVT LTD
(2018-01 - 2018-09)
- Review and moderate user-generated content for compliance with community guidelines and legal requirements
- Participate in regular team meetings and provide feedback on moderation processes and tools.
- Analyzed trends and patterns in content to identify potential issues or concerns.
- Reviewed website content, including text and images, to ensure that it follows company guidelines.
- Reviewed content to determine if it violates any laws or regulations, such as those pertaining to hate speech, bullying, or harassment.
- Reviewed content for obscene language or pornographic images, such as photos or videos, which might violate state laws regarding child pornography.
- Reviewed content for potential threats to public health or safety, such as instructions on how to make explosive devices or biological weapons.
