C Abhishikth Raj

IT Support Engineer with 5+ years of experience supporting 300+ end users across enterprise environments. Experienced in Microsoft 365 administration, desktop support, Active Directory, Windows administration, network troubleshooting, remote technical support, and IT operations. Skilled in resolving L1/L2 technical issues, handling ERP-based ticketing systems, managing IT assets, supporting server environments, and maintaining endpoint security in fast-paced business environments.

IT Support Engineer - Mango Mass Media - Hyderabad

(2022-03 - 2026-01)

• Provided L1/L2 technical support for 300+ end users across multiple departments.
• Resolved hardware, software, Microsoft 365, Outlook, VPN, printer, and network-related issues while maintaining SLA-based support.
• Managed ERP-based ticketing system for incident handling, issue tracking, escalation, and resolution.
• Configured and managed Active Directory user accounts, password resets, and access permissions.
• Provided remote technical support using remote desktop tools across multiple locations and shift environments.
• Managed IT asset inventory, stock maintenance, and system lifecycle tracking.
• Configured and troubleshot LAN/WAN connections, routers, switches, WiFi devices, and IP phones.
• Performed LTO backup and restore operations to support data recovery processes.
• Assisted in server support activities, antivirus configuration, software upgrades, and endpoint troubleshooting.

IT Admin - Yamaha Motor - Kurnool

(2020-11 - 2022-03)

• Managed desktop support, OS installation, software configuration, and IT administration tasks.
• Supported end users with hardware, Outlook, LAN/WAN, VPN, printer, and connectivity-related issues.
• Configured and managed Active Directory user accounts and access management.
• Provided Microsoft 365 and Outlook support including email synchronization and mobile configuration.
• Handled PC formatting, software installation, system maintenance, and patch updates.
• Maintained antivirus protection and endpoint monitoring across organizational devices.
• Configured biometric systems and managed attendance synchronization processes.
• Assisted users through remote support tools and ensured timely issue resolution.
• Performed backup and recovery activities for critical systems and user data.

B.Sc - Computers - North East Frontier Technical University (2019)

Intermediate - MPC - Board of Intermediate Education (2016)

SSC - Board of Secondary Education (2014)