Carolin Priya

Having 7.7 years of experience in non-voice process, proficient in MS excel, MS word, and SQL. Demonstrated expertise in writing complex SQL queries, including joins, constraints, and analytical functions. Adept at utilizing advanced Excel functions such as VLOOKUP, HLOOKUP, IF conditions, and pivot tables to analyse and present data effectively. Committed to delivering accurate insights and solutions through meticulous data analysis.

Team Leader at Sahaaraa Associates (2025-10 – Present)

Managed a team of tele callers to achieve daily and monthly targets

• Managed a team of tele callers to achieve daily and monthly targets
• Assigned daily call targets and monitored team performance
• Handled customer follow-ups and ensured lead conversion
• Trained and guided team members to improve communication and sales skills
• Monitored call quality and provided feedback for improvement
• Prepared daily reports such as call reports, lead reports, and sales performance
• Resolved customer escalations and supported team for better customer satisfaction
• Ensured team discipline, attendance tracking, and productivity

Team Leader at Sudharsanan & Associates (2025-02 – 2025-09)

Acted as bridge between management and team members, managing team performance and development

• Act as the bridge between management and team members, ensuring smooth communication
• Allocate tasks, set deadlines, and plan resources to meet project goals
• Inspire, encourage, and maintain team morale to achieve high performance
• Monitor KPIs and progress toward goals
• Promote a positive and collaborative work environment
• Report team performance and issues to higher management and suggest improvements for processes and workflows
• Identify skill gaps and arrange training sessions
• Make informed decisions that balance company goals with team needs
• Supervise a team of QC executives/associates
• Share regular MIS reports with management

L2 Technical Support at Hathway Cable & Datacom Ltd (2024-04 – 2025-01)

Investigated and resolved issues related to client internet connectivity and Wi-Fi connections

• Oversee and manage the outsourcing of manpower services to clients
• Investigate and resolve issues related to client internet connectivity
• Analyze and address problems with Wi-Fi connections, including troubleshooting network details
• Verify and troubleshoot IP connectivity issues using tools like SAAA and Check box
• Conduct ping tests via CMD to confirm the status of network connections
• Communicate with clients via chat to diagnose and resolve network issues
• Utilize OBRM, SAAA, Check box, and ping tools regularly to perform network diagnostics and support
• Handle and resolve client tickets daily, providing timely troubleshooting and solutions
• Effectively resolve Wi-Fi network connection problems, ensuring minimal disruption for clients

Co-ordinator at MyGSTZone.com (2022-12 – 2024-03)

Coordinated between sales team and backend team, managed data using Excel

• Send daily email updates to the sales team and backend team regarding relevant information and instructions
• Update the sales team's daily schedule and activities via email
• Maintain and manage datasheets for the sales team, ensuring accuracy and relevance
• Insert and manage data for the sales team using Excel
• Utilize formulas such as VLOOKUP, Pivot Tables, and IF conditions for data analysis and reporting

Operation Executive at EduFin (2020-11 – 2022-11)

Collected documentation, reviewed financial histories, and managed KYC documents

• Collect all necessary supporting documentation from customers
• Review customers' financial histories to assess and decide on extending financial support
• Update and verify Know Your Customer (KYC) documents to ensure compliance and accuracy
• Send No Objection Certificates (NOC), Statement of Accounts (SOA), and Financial Certificates (FC) via email to CIBIL

Teaching Profession at Mosook Training Academy & Consultant Pvt ltd (2018-09 – 2019-12)

Taught Java and English to students

• Taught java and English to students

Master of Science in Information Technology – Alagappa University (2021)