Team Leader at Sahaaraa Associates (2025-10 – Present)
Managed a team of tele callers to achieve daily and monthly targets
- Managed a team of tele callers to achieve daily and monthly targets
- Assigned daily call targets and monitored team performance
- Handled customer follow-ups and ensured lead conversion
- Trained and guided team members to improve communication and sales skills
- Monitored call quality and provided feedback for improvement
- Prepared daily reports such as call reports, lead reports, and sales performance
- Resolved customer escalations and supported team for better customer satisfaction
- Ensured team discipline, attendance tracking, and productivity
Team Leader at Sudharsanan & Associates (2025-02 – 2025-09)
Acted as bridge between management and team members, managing team performance and development
- Act as the bridge between management and team members, ensuring smooth communication
- Allocate tasks, set deadlines, and plan resources to meet project goals
- Inspire, encourage, and maintain team morale to achieve high performance
- Monitor KPIs and progress toward goals
- Promote a positive and collaborative work environment
- Report team performance and issues to higher management and suggest improvements for processes and workflows
- Identify skill gaps and arrange training sessions
- Make informed decisions that balance company goals with team needs
- Supervise a team of QC executives/associates
- Share regular MIS reports with management
L2 Technical Support at Hathway Cable & Datacom Ltd (2024-04 – 2025-01)
Investigated and resolved issues related to client internet connectivity and Wi-Fi connections
- Oversee and manage the outsourcing of manpower services to clients
- Investigate and resolve issues related to client internet connectivity
- Analyze and address problems with Wi-Fi connections, including troubleshooting network details
- Verify and troubleshoot IP connectivity issues using tools like SAAA and Check box
- Conduct ping tests via CMD to confirm the status of network connections
- Communicate with clients via chat to diagnose and resolve network issues
- Utilize OBRM, SAAA, Check box, and ping tools regularly to perform network diagnostics and support
- Handle and resolve client tickets daily, providing timely troubleshooting and solutions
- Effectively resolve Wi-Fi network connection problems, ensuring minimal disruption for clients
Co-ordinator at MyGSTZone.com (2022-12 – 2024-03)
Coordinated between sales team and backend team, managed data using Excel
- Send daily email updates to the sales team and backend team regarding relevant information and instructions
- Update the sales team's daily schedule and activities via email
- Maintain and manage datasheets for the sales team, ensuring accuracy and relevance
- Insert and manage data for the sales team using Excel
- Utilize formulas such as VLOOKUP, Pivot Tables, and IF conditions for data analysis and reporting
Operation Executive at EduFin (2020-11 – 2022-11)
Collected documentation, reviewed financial histories, and managed KYC documents
- Collect all necessary supporting documentation from customers
- Review customers' financial histories to assess and decide on extending financial support
- Update and verify Know Your Customer (KYC) documents to ensure compliance and accuracy
- Send No Objection Certificates (NOC), Statement of Accounts (SOA), and Financial Certificates (FC) via email to CIBIL
Teaching Profession at Mosook Training Academy & Consultant Pvt ltd (2018-09 – 2019-12)
Taught Java and English to students
- Taught java and English to students
