Caroline “donna” Dawn

Seasoned Aviation, Travel and Office Administration Specialist with more than 15 years of hands-on experience across airlines, corporate environments, and executive support functions. Possesses deep operational knowledge of GDS application/systems — Amadeus, Sabre, and Galileo — as well as flight reservations, international ticketing, visa and travel documentation, and end-to-end travel coordination governed by corporate policy and budget requirements. Known for performing with composure under pressure, managing last-minute changes seamlessly, and delivering a consistently high standard of VIP client and crew service.

Eager to bring extensive industry expertise and a strong service ethos to a long-term opportunity within a respected international travel, aviation, or corporate services organisation.

Travel Coordinator at T3 Projects (2024-11 – 2025-12)

• Coordinate and manage all aspects of travel for Directors and employees across multiple project sites.
• Arrange flights, accommodation, car hire, and transport, ensuring cost-effective and compliant itineraries.
• Manage visas, travel insurance, and adherence to company travel policies and budgets.
• Negotiate corporate rates with airlines, hotels, and travel agencies to reduce costs.
• Handle travel changes, cancellations, emergencies, and lost baggage support under tight deadlines.
• Maintain supplier relationships and prepare purchase requisitions for the finance department.

Travel Administration Manager at CemAir (2024-05 – 2024-11)

• Oversaw all travel arrangements for executives, pilots, cabin crew, and staff.
• Managed duty travel, relocations, and layovers; ensured full compliance with travel policies.
• Negotiated preferential rates with hotels, car rental agencies, and transport providers.
• Developed and implemented streamlined travel and visa processes for internal use.
• Led and mentored travel coordinators to maintain high service delivery standards.
• Managed urgent rebooking and operational travel requirements under pressure.
• Aligned crew rosters with flight schedules to support smooth airline operations.

Flight Operations Control Administrator at FlySafair (2023-06 – 2024-04)

• Managed post-flight documentation and maintained the 90-Day Docs compliance system.
• Coordinated domestic travel, hotel reservations, crew positioning, and visa applications.
• Ensured all previous-day flights were closed, documented, and filed accurately.
• Provided administrative support for high-priority Entebbe (PAE contract) crew planning.

Staff Travel Liaison Officer at British Airways operated by Comair Ltd (2011-01 – 2012-01)

• Processed duty travel, leisure travel, international bookings, rebates, car rentals, and hotel reservations for management and staff.
• Operated Amadeus and Sabre GDS systems for ticketing, managed rebate reports and liaised with travel agents and partner airlines.
• Handled confidential staff travel and HR-related documentation with discretion.
• Provided VIP travel assistance to the CEO, Directors, and their families.

Call Centre Agent at British Airways operated by Comair Ltd (2012-01 – 2021-09)

Reason for leaving: Retrenchment

Customer Service Agent – Voyager Department at South African Airways (2000-06 – 2004-04)

Reason for leaving: Retrenchment

• VIP meet-and-greet, passenger queries, flight bookings, and Voyager miles redemption.
• Processed international and domestic ticketing, hotel bookings, car hire, and limousine services.
• Assisted with marketing web layout projects.

Rental Agent at KEA Campers (2008-06 – 2008-12)

• Managed camper reservations, fleet checks, vehicle inspections, equipment loading, client payments, and spreadsheet administration.

Coordinator – Housekeeping & Conferences at Van Riebeeck Guest Lodge (2007-03 – 2007-11)

Lodge closed due to liquidation.

• Managed room standards, staff uniforms, conference setup, reservations, and payments.

Customer Service Agent at Avis Car Rental (2006-02 – 2006-10)

• Meet and greet, reservations, customer check-in and check-out.

Receptionist at SAFAIR (2005-11 – 2006-02)

Temporary assignment.

• Switchboard management, administrative support, and courier services.

Data Capturer at ABSA Bank Group Security (2005-08 – 2005-11)

Contract assignment.

• Captured ATM security data, tampering records, and generated reports.

National Diploma in Travel and Tourism – Anchorite College (1993)

Matriculation – Port Shepstone Secondary School (1993)