Cathrine Joy

Customer success specialist and visual designer with 5+ years of combined experience managing US client accounts remotely and delivering branded design assets. Proven ability to build lasting client relationships across time zones, resolve complex issues before they escalate, and bring visual thinking to every challenge. Seeking a Customer Management or Design role where empathy, precision, and creativity drive measurable impact.

Client Support Specialist at S&S Activewear (2015-11 – 2020-02)

• Managed 100+ customer orders weekly with end-to-end ownership — entry, tracking, delivery — maintaining a near-zero error rate across 4+ years.
• Served as primary escalation point for discrepancies and shipping issues; resolved 95% of cases within 24 hrs by coordinating with warehouse and logistics teams.
• Built and maintained long-term B2B client relationships across the US, turning recurring friction into trust through proactive communication and consistent follow-through.
• Operated independently across a 10-hour timezone gap with zero missed SLAs, demonstrating exceptional self-direction and async communication.

Set Designer & Backstage Coordinator at The Little Theatre (2015-06 – 2016-08)

• Designed and fabricated sets and props for 6+ theatre productions, translating director briefs into physical environments within budget and timeline constraints.
• Led end-to-end build scheduling and crew coordination — managing 3–5 team members per production from concept to closing night.
• Delivered zero missed cues across all live performances through disciplined backstage logistics and real-time problem-solving under pressure.

Graphic Design Intern at Hypnaulyx Entertainment (2017-09 – 2017-11)

• Designed 20+ marketing and event collaterals (social graphics, banners, brand kits) for corporate events and campaigns using Adobe Illustrator & Photoshop.
• Delivered assets across 8+ client briefs with minimal revision cycles, adapting brand tone and visual identity per brief.

B.A. in Visual Design & Communication – Don Bosco College of Art & Design (2014 – 2017)