Cdw
Sales, Business Development, and Customer Relationship Management professional
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About
Results-driven Sales, Business Development, and Customer Relationship Management professional with over 25 years of experience across the automotive and real estate industries in India and the Middle East. Extensive experience working with premium automotive brands with expertise in workshop operations, after-sales service, warranty administration, quality assurance, and team leadership.
Experience
Sales Head at Invex Real Estate (2026-02 – Present)
- Manage end-to-end client relationships from enquiry to final deal closure.
- Conduct site visits and client property presentations.
- Drive sales conversions and support execution of sale deeds.
- Coordinate with legal and documentation teams for smooth transaction closure.
Relationship Manager at Expat Property and Developers (2021-06 – 2026-01)
- Managed end-to-end client relationships from enquiry through post-sales support.
- Coordinated property documentation, registrations, and customer communication.
- Assisted clients with legal documentation and RERA-related processes.
- Worked closely with legal and finance departments to ensure smooth transactions.
- Resolved customer concerns while maintaining high service standards.
Workshop & Quality Assurance Manager at Mody Autocorp (Volkswagen) (2019-03 – 2021-05)
- Managed workshop operations, productivity, and quality standards.
- Led technician teams to achieve service and productivity targets.
- Conducted quality inspections and road tests before vehicle delivery.
- Implemented service process improvements aligned with Volkswagen standards.
Warranty Manager & VPC In-Charge at Counto Motors (Mercedes-Benz) (2017-06 – 2019-01)
- Managed warranty and goodwill claims in accordance with Mercedes-Benz guidelines.
- Supervised Vehicle Preparation Centre (VPC) operations.
- Coordinated parts management, invoicing, and warranty documentation.
- Ensured compliance with OEM quality standards.
Senior Service Advisor / Front Office Manager at Al Nabooda Automobiles (Audi) (2013-02 – 2017-05)
- Delivered premium customer service while consistently meeting KPI targets.
- Managed workshop scheduling, customer consultations, invoicing, and complaint resolution.
- Coordinated front office and workshop teams to improve workflow.
- Mentored advisors and maintained high customer satisfaction levels.
Service Advisor at Bavaria Motors (BMW) (2008-06 – 2012-12)
- Diagnosed customer concerns and prepared detailed repair orders.
- Promoted BMW Service Inclusive packages and value-added services.
- Coordinated repairs and ensured timely vehicle delivery.
- Built strong customer relationships through professional after-sales support.
Service Advisor at Silver Jubilee Motors (Mahindra) (2005-05 – 2008-05)
- Managed service reception and customer communication.
- Coordinated workshop activities and vehicle deliveries.
- Ensured accurate documentation and customer satisfaction.
Service Advisor / Mechanic at Gargash Enterprises (Mercedes-Benz) (1998-01 – 2005-03)
- Started as a technician before progressing to Service Advisor.
- Managed customer estimates, workshop coordination, and service updates.
- Built long-term customer relationships through effective communication and technical support.
Junior Mechanic at Sai Service Pvt. Ltd. (Maruti Suzuki) (1994-04 – 1997-11)
- Performed routine servicing, maintenance, and vehicle inspections.
- Assisted senior technicians with repairs and workshop operations.
Education
Diploma in Automobile Engineering – Pune
Higher Secondary Certificate in HSC
Secondary School Certificate in SSC
