Sales Head at Invex Real Estate (2026-02 – Present)
- Manage end-to-end client relationships from enquiry to final deal closure.
- Conduct site visits and client property presentations.
- Drive sales conversions and support execution of sale deeds.
- Coordinate with legal and documentation teams for smooth transaction closure.
Relationship Manager at Expat Property and Developers (2021-06 – 2026-01)
- Managed end-to-end client relationships from enquiry through post-sales support.
- Coordinated property documentation, registrations, and customer communication.
- Assisted clients with legal documentation and RERA-related processes.
- Worked closely with legal and finance departments to ensure smooth transactions.
- Resolved customer concerns while maintaining high service standards.
Workshop & Quality Assurance Manager at Mody Autocorp (Volkswagen) (2019-03 – 2021-05)
- Managed workshop operations, productivity, and quality standards.
- Led technician teams to achieve service and productivity targets.
- Conducted quality inspections and road tests before vehicle delivery.
- Implemented service process improvements aligned with Volkswagen standards.
Warranty Manager & VPC In-Charge at Counto Motors (Mercedes-Benz) (2017-06 – 2019-01)
- Managed warranty and goodwill claims in accordance with Mercedes-Benz guidelines.
- Supervised Vehicle Preparation Centre (VPC) operations.
- Coordinated parts management, invoicing, and warranty documentation.
- Ensured compliance with OEM quality standards.
Senior Service Advisor / Front Office Manager at Al Nabooda Automobiles (Audi) (2013-02 – 2017-05)
- Delivered premium customer service while consistently meeting KPI targets.
- Managed workshop scheduling, customer consultations, invoicing, and complaint resolution.
- Coordinated front office and workshop teams to improve workflow.
- Mentored advisors and maintained high customer satisfaction levels.
Service Advisor at Bavaria Motors (BMW) (2008-06 – 2012-12)
- Diagnosed customer concerns and prepared detailed repair orders.
- Promoted BMW Service Inclusive packages and value-added services.
- Coordinated repairs and ensured timely vehicle delivery.
- Built strong customer relationships through professional after-sales support.
Service Advisor at Silver Jubilee Motors (Mahindra) (2005-05 – 2008-05)
- Managed service reception and customer communication.
- Coordinated workshop activities and vehicle deliveries.
- Ensured accurate documentation and customer satisfaction.
Service Advisor / Mechanic at Gargash Enterprises (Mercedes-Benz) (1998-01 – 2005-03)
- Started as a technician before progressing to Service Advisor.
- Managed customer estimates, workshop coordination, and service updates.
- Built long-term customer relationships through effective communication and technical support.
Junior Mechanic at Sai Service Pvt. Ltd. (Maruti Suzuki) (1994-04 – 1997-11)
- Performed routine servicing, maintenance, and vehicle inspections.
- Assisted senior technicians with repairs and workshop operations.
