Chaitanya Vankar

Detail-oriented Technical Support professional with 4 months of hands-on experience in desktop and customer support environments. Proficient in troubleshooting hardware, software, and basic networking issues using remote diagnostic tools and established support methodologies. Fluent in Hindi and English, with strong communication and customer-handling skills.

Known for a calm, logical approach to problem resolution, a strong ownership mindset, and the ability to collaborate effectively across teams while managing priorities efficiently.

Software Support Specialist at Digisme (2025-08 – 2025-12)

• Managed customer support across phone, email, and chat, resolving issues efficiently while maintaining high service standards
• Provided accurate product/service information and collaborated with cross-functional teams to address customer concerns
• Tracked and resolved customer issues using CRM and ticketing systems, ensuring timely follow-ups and data accuracy
• Supported lead generation, data entry, and market research while consistently meeting response time and quality benchmarks

Volunteer Article Writer at ASIC Community (2026-03 – Present)

Write and publish articles on topics related to ASIC, technology, and industry trends

• Research and simplify complex concepts for a broader audience
• Collaborate with community members to create engaging content

Bachelor of Technology in Electronics and Communication Engineering – Ganapathy Engineering College (affiliated with JNTU HYDERABAD) (2023-06)