Chaitrali Deshmukh

Banking professional with experience in Demat and investment operations at ICICI Bank, specializing in share transfers, dematerialisation, transmission requests, and customer servicing. Experienced in KYC verification, regulatory compliance, document validation, and resolving investment-related queries while ensuring operational accuracy.

Deputy Manager - ICICI Bank - Bund Garden, Pune

(2025-08)

Managed end-to-end Demat account operations including dematerialisation, rematerialisation, transmission, and share transfer requests.

• Assisted customers with investment-related queries and account servicing requests.
• Verified KYC, PAN, nominee, and customer documentation to ensure regulatory and banking compliance.
• Coordinated with internal departments and depository participants for smooth transaction processing.
• Resolved operational and customer-related issues within defined turnaround time (TAT).
• Maintained customer records and ensured accuracy in operational processing.
• Delivered customer-centric banking services while adhering to organizational policies and compliance standards.
• Successfully managed high-volume customer requests with high accuracy and timely execution.
• Maintained strong customer satisfaction through prompt and effective query resolution.
• Achieved operational targets with minimal processing errors and strong compliance adherence.

Deputy Manager - ICICI Bank - Bund Garden, Pune

(2025-04 - 2025-07)

Training period

Bachelor of Science - MES Abasaheb Garware College, Pune (2019 - 2022)