Challur Jahnavi

Customer Support Executive with 1.9 years of experience delivering high‑quality voice, email, and chat support. Skilled in resolving customer issues, handling escalations, and troubleshooting basic technical problems. Proficient in CRM tools, ticket management, and maintaining customer satisfaction through clear communication and quick resolutions.

Operations Executive & Customer Support Executive - Bizpole Business Solutions Pvt Ltd

• Handled customer queries via calls, emails, and chat ensuring timely resolution
• Diagnosed and resolved basic technical and connectivity issues
• Created and managed support tickets using CRM tools
• Escalated complex issues to higher technical teams with proper documentation
• Maintained customer satisfaction and service quality standards
• Coordinated with team members to meet daily productivity targets

B.Tech - Electronics & Communication Engineering

Intermediate - MPC

SSC