Chanchal Khare Bhatnagar

Results-driven Academic and Administrative Professional with over 3 years of combined experience in academic administration, programme coordination, customer support, education management, and office operations. Experienced in handling admissions, executive programme coordination, faculty support, student record management, customer interaction, and administrative operations in reputed institutions including the Indian Institute of Management Lucknow (IIM Lucknow).

Senior Customer Service Representative - Teleperformance - Gurgaon

(2023-09 - 2023-11)

• Handled international customer support processes for Go2 Bank customers.
• Managed inbound customer calls and resolved customer queries efficiently.
• Assisted customers with account-related concerns while maintaining service quality standards.
• Maintained professional communication and ensured high customer satisfaction.
• Worked within defined process timelines and compliance standards.
• Coordinated with internal teams for issue resolution and escalation handling.

Admin Executive - Suraj School - Sector-75, Gurgaon

(2022-06 - 2022-10)

• Managed school admission processes including parent counselling and student onboarding.
• Coordinated front-office and back-office administrative activities.
• Guided parents regarding admission procedures, fee structures, and school policies.
• Maintained admission records, documentation, and student data.
• Supported daily school administrative operations and communication activities.
• Assisted in coordination between management, teachers, parents, and students.
• Ensured smooth handling of administrative workflows and office records.

Programme Assistant - Indian Institute of Management Lucknow (IIM Lucknow) - Lucknow

(2021-06 - 2021-10)

• Coordinated Management Development Programmes (MDPs) and online blended executive programmes.
• Worked closely with faculty members, technical teams, and marketing partners for seamless programme execution.
• Screened applications according to programme eligibility criteria and admission requirements.
• Maintained programme records using Google Sheets, Google Calendar, and SharePoint.
• Assisted in planning programme schedules, orientations, and valediction activities.
• Procured academic materials, case studies, and learning resources.
• Prepared and maintained participant feedback analysis reports.
• Supported programme operations from initiation to successful completion.

Executive Assistant - Dr. M.C. Saxena Group of Colleges - Lucknow

(2019-07 - 2019-08)

• Supported academic administration and office coordination activities.
• Managed student registration functions and maintained academic records.
• Assisted in the maintenance of computerized student databases and ERP systems.
• Performed data entry, record management, and administrative documentation.
• Provided computer and operational support to academic departments.
• Coordinated with students and staff for administrative requirements.

Academic Assistant - Indian Institute of Management Lucknow (IIM Lucknow) - Lucknow

(2016-08 - 2018-12)

• Assisted faculty members in the Information Technology area with academic material preparation and record management.
• Supported quiz preparation, examination coordination, and academic assessments.
• Evaluated student performance and maintained academic grading records.
• Organized and maintained student-related documentation and academic data.
• Coordinated academic activities and faculty support requirements.
• Volunteered at the PANIIM World Management Conference and coordinated guest research presentations.
• Ensured timely academic and administrative support for faculty and students.

Master of Computer Applications - Computer Applications - Sikkim Manipal University (2014)

Bachelor of Computer Applications - Computer Applications - Integral University (2012)

Intermediate - 12th - Dabble College (2009)