Chandni Jani

Seasoned Scrum Master with 9+ years of experience embedding Agile principles across large-scale, regulated financial services and AI/ML Fintech environments. Dual-certified (SAFe 6.0 & PSM I/II) with a strong track record in BFSI delivery — including banking, financial products, insurance, and AI-powered Fintech platforms — facilitating high-performing squads, optimising delivery flow, and building trusted relationships with senior business and technology stakeholders. Adept at driving governance, compliance-aware delivery, and risk-controlled change programmes — aligned with Barclays' LEAD behaviours and values of Integrity, Service, Excellence, and Stewardship.

AI/ML Scrum Master / Project Manager - Mantra Softech Pvt. Ltd.

(2026-04)

Facilitate all Scrum ceremonies for an AI/ML Fintech product company — aligning Data Science, Engineering, QA, Risk, and business stakeholders around regulated financial use cases including credit decisioning, fraud detection, and lending automation.

Maintain Product

Backlog refinement cadence and iterate on stakeholder feedback — ensuring AI product features meet both regulatory requirements and business value thresholds. Coach cross-functional squads on Agile maturity, empirical decision-making, and transparent sprint communication — fostering psychological safety and continuous improvement culture.

• Optimise team flow by proactively identifying and resolving blockers across data ingestion, model training, compliance validation, testing, and production deployment pipelines
• Drive delivery governance including audit-ready documentation, data stewardship processes, model risk controls, and change management adherence

SAFe Scrum Master - Mewurk Technologies Pvt. Ltd. (Subsidiary of Mantra Softech)

(2025-01 - 2026-03)

Served as SAFe Scrum Master for 4 cross-functional Agile teams within an Agile Release Train (ART), facilitating PI Planning, Scrum of Scrums, System Demos, and Inspect & Adapt events. Supported Continuous Delivery Pipeline and DevOps coordination with 1–2 week sprint cycles; leveraged AI-driven tools to increase team productivity 5x.

• Improved sprint predictability by 25% through disciplined capacity planning, backlog grooming, and velocity monitoring — communicated outcomes to senior stakeholders via JIRA and Confluence dashboards
• Identified and escalated cross-team dependencies and risks using SAFe Lean-Agile principles, shielding squads from external interruptions and ensuring PI objective alignment
• Deputised in-the-moment leadership within teams, fostering self-organisation and high-performing team behaviours
• Maintained full ART-level transparency through governance dashboards for the Release Train Engineer and senior stakeholders

Scrum Master / Project Manager - Tata Consultancy Services (TCS)

(2020-02 - 2025-01)

Facilitated Scrum events for multiple delivery squads across BFSI, Retail, and Manufacturing domains — including banking technology transformation, core banking upgrades, payments platforms, insurance policy management, and capital markets reporting.

Delivered within regulated BFSI environments: managed compliance checkpoints, change advisory board (CAB) processes, audit documentation, and risk-controlled release governance. Influenced outcomes and drove decision-making without direct authority; acted as a bridge between business stakeholders, compliance teams, and engineering squads.

• Coached Product Owners on writing investment-grade backlog items aligned to business value, regulatory obligations, and customer outcomes
• Built trust with senior business and technology stakeholders through transparent metrics reporting, structured escalation paths, and consistent sprint delivery commitments
• Drove continuous improvement culture — reduced lead time, improved team velocity, and embedded psychological safety across distributed delivery squads

IT Business Analyst - Tata Consultancy Services (TCS)

(2016-07 - 2020-02)

• Led requirements gathering, analysis, and documentation (BRDs, FRDs, test plans) across regulated domains
• Owned incident, request, change, and escalation management with 100% reporting accuracy; drove measurable service improvements
• Maintained JIRA for defect tracking and process visibility; ensured compliance with SDLC methodologies and governance standards

Bachelor of Commerce - Gujarat University