Specialist - GXI Networks Pvt Ltd
(2024-09)
A company providing networking solutions and support
- Addressing service now incidents/Changes/RITMs etc as per the business needs and fulfilling the required
- Upgrading firmware of all the models of checkpoint firewall as per the released from checkpoint TAC
- Maintaining over 300 gateways along with integration on SmartConsole, Web UI, CLI, SmartCloud etc
- Monitoring alerts on logic monitor for interfaces, host uptime, memory/CPU issues, HA issues, VPN tunnels, SNMP etc
- Resolving VPN issues, Live Traffic analysis, BAUs, RMAs, RCAs for various checkpoint gateways and client
- Meeting the destined SLAs and ensuring client satisfaction in a timely and precise manner
- Active Collaboration with TAC/Network/Server/Linux and business teams for live resolution of issues occurred
- Implementing/deploying a new device received with precision and reliability
Technical Engineer - Encardio Rite
(2024-05 - 2024-09)
A company that offers geotechnical engineering services and monitoring systems
- Integrating or removal of checkpoint gateways from smart cloud as per request from client
- On call support for VPN, SIC, Migration, HA, Policy creation/Modification and logs analysis
- Handling monitoring alerts for memory/CPU high utilization, gateways/Interfaces and VPN tunnels
- Maintaining daily and monthly backups for the gateways
- Managing and documenting incidents over service now
Senior Analyst - HCL TECHNOLOGIES
(2023-03 - 2024-03)
A multinational IT services and consulting company
- Addressing security advisories received from security command center
- Blocking threat artifacts on checkpoint, fortigate, vyatta, NSX, SEPM, forcepoint etc
- Managing day to day operations of Security devices, management
- Creating/Modifying policies as per change requests provided
- Coordinating with Checkpoint TAC for various issues and concerns
Process Associate - IGT SOLUTIONS PVT LTD
(2022-07 - 2023-01)
A company specializing in IT services and solutions
- Monitoring and managing security devices. Blocking and mitigating the threat artifacts received from SOC
- Splunk logs analysis and reporting to concerned teams
- Managing backup of security devices across the infra on Remote desktop through CLI/GUI
- Service now ticketing tool, incident management and problem management
Customer Care Executive - ALLIANZ PARTNERS PVT LTD
(2022-01 - 2022-07)
A global insurance organization providing assistance services
- Managing L1 tasks for Vyatta, NSX and Citrix load balancer
- Incident management, problem management and change management
- Handled outages as and when required in other projects
