Chandni Shaikh

Experienced and results-driven professional with rich expertise in managing home loan collections. Delivering exceptional customer service excellence, Proven strengths in leading high performing teams & handling. strategic planning, and delivering quality outcomes with regulatory compliance. Seeking a role in a growth-focused organization to apply my leadership and service-oriented approach.

Sales Executive - Yes Bank

(2025-09)

• Lead Generation & Outreach: Actively seeking new sales opportunities through cold calling, networking, social media, and emails.
• Sales Presentations: Conducting product demonstrations, presentations, and preparing proposals for prospects.
• Negotiation & Closing: Handling objections, negotiating terms, and closing deals to meet targets.
• Relationship Management: Cultivating long-term relationships with clients to encourage repeat business.
• Market Analysis: Monitoring industry trends and competitor activity to adjust sales strategies.
• Reporting: Updating CRM software with client data and providing sales forecasts to management
• Technical Skills: Proficiency in MS Office and familiarity with CRM software.

Sales Executive - Axis Bank

(2024-04 - 2025-08)

• Identify branches and potential locations for Gold-Loan business based on market surveys, competition mapping (NBFCs & banks) and volume analysis.
• Increase distribution channels by identifying non-branch avenues for Gold-Loan sales.
• Build and maintain relationships with new and existing customers.
• Understand client financial needs and provide appropriate loan solutions.
• Ensure compliance with company policies and regulatory requirements.
• Conduct field visits to clients for loan processing and documentation.
• Maintain accurate records of sales activities and customer interactions.

Collection Executive - Kubair Company

(2022-03 - 2024-02)

• Customer Contact & Negotiation: Initiating contact with clients regarding overdue accounts to negotiate repayment plans and resolve disputes.
• Debt Recovery & Targets: Achieving assigned monthly, weekly, or daily collection targets and managing PI (Principal Interest) targets.
• Documentation & Reporting: Maintaining accurate records of customer interactions in CRM systems and providing regular, timely reports to management.
• Monitor customer accounts to ensure timely payments and prevent overdue debts.
• Provide regular reports on collection activities and outstanding debts.
• Record Keeping: Maintaining accurate records of collection efforts, outcomes, and all relevant information.
• Customer Service: Providing excellent customer service and maintaining positive relationships.

B.A - L.N.M.U University