Chandra Sarkar

Highly motivated Customer Relationship Executive with extensive experience managing patient communication, appointment scheduling, and service coordination in a healthcare environment. Skilled at handling high volumes of queries with accuracy, empathy, and professionalism while consistently delivering exceptional service. Recognized for strong communication, adaptability, and a customer-first mindset. Committed to contributing to organizational growth and operational efficiency.

Customer Relationship Executive - Suraksha Diagnostics Pvt. Ltd.

(2022-10)

• Manage patient queries regarding test information and appointment slot availability across digital portals.
• Provide quick, clear, and professional responses to ensure a seamless patient experience.
• Maintain and update patient records with accuracy and confidentiality.
• Coordinate with internal teams to ensure timely and accurate communication.
• Resolve concerns with patience and empathy, maintaining high service quality.
• Ensure workflow efficiency by balancing patient load and scheduling.
• Promote diagnostic services and guide patients effectively, contributing to revenue generation from the reception point.

Bachelor of Commerce (Hons.) - East Calcutta Girl's College (2022-06)

Higher Secondary – Commerce - Sir Ramesh Institution (2019-06)