Chandrahasa G

Seeking a career path in a challenging & creative work environment to achieve growth & excellence for the organization and myself. Known for quick learning, adaptability, and a proactive approach to solving business-critical problems.

Senior

Consultant having 18 years of experience in IT field and 16+ years of Strong technical hands-on experience of Siebel CRM (EAI, Scripting, Workflow, Configuration, Workflow Policies, basic order management concepts) and Siebel UCM(MDM) in various application modules. Currently working with Infosys India Limited as a Siebel Technical Lead, Developer and providing solutions according to the Client's business requirements. Worked at onshore location in Sweden.

Has strong exposure with clients & worked with them in collecting the business requirements and provided solutions. Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities. Quick learning capabilities and zeal to work on emerging technologies.

Has basic knowledge on Google Cloud Platform (GCP) services and completed Associate Cloud Engineer Certification.

Lead Consultant, Siebel Technical Lead, Developer at Infosys India Limited (2022-07 – 2026-04)

Project: Telenor (Aug 2022 – April 2026). Telenor Norway is the leading Norwegian telecom operator, part of the larger Telenor Group, offering services to consumers and businesses across Scandinavia and Asia.

• Played vital role in the transition of the project. Technical Lead in handling project in terms of technical and functional flows.
• Having extensive work experience in Siebel EAI and worked on web services.
• Customization of business services, workflows basis on feasibility of business requirements.
• Worked on Data Maps and used them in efficient manner which reduced the scripting part for some of the requirements.
• Verification and validation of scheduled jobs on daily and weekly basis. Rerunning of the jobs in case of any failure by analysing the root cause.
• Has strong exposure with clients & worked with them in understanding the business requirements and provided solutions

Senior Consultant, Senior Siebel Developer at Capgemini Technology Services India Limited (2017-02 – 2022-07)

Project 1: AS Watson (Oct 2021 – to date). A.S.WATSON is the world's largest health and beauty retail group, with over 14,100 stores in 24 markets worldwide serving over 28 million customers per week and over 3 billion customers and members throughout.

• Worked on Configuration, scripting, and workflows as part of development team
• Root cause analysis of existing issues
• Provided inputs to the UAT team in resolving the tickets raised in UAT environments
• Worked on latest version of siebel for 2 months

Senior Siebel Developer and Technical Architect at Capgemini Technology Services India Limited (2018-01 – 2021-08)

Project 2: IKEA (Jan 2018 – Aug 2021). IKEA is a Swedish based retail organization whose focus is to design and sell ready-to-assemble furniture, kitchen appliances. IKEA uses Siebel UCM to manage customer data over the complete lifecycle of customer (capturing customer data, standardization, and validation; identification and merging of duplicate records; enrichment of the customer profile).

ICM (IKEA Customer Master) will store the master version of record and published to all other connected applications. Any Consumer which is registered in ICM can fetch the latest details of the customer and update the details.

• Worked as Siebel Senior developer for various requirements of Siebel MDM.
• Provided POC solutions for the initial part of requirements
• Built integration services to connect with external system for both inbound and outbound calls.
• Worked on Data Maps and used them in efficient manner which will reduce the scripting part for some of the requirements.
• Analyzed the Siebel, Data Quality logs to debug the issues and provided quick fix
• Involved in discussions with Admin team and provided inputs to the team in resolving the performance issues which was taking high latency.
• Responsible in delivering the releases features within timeline.
• Worked with various integration teams in IKEA as part of the project deliverable requirements.
• Worked on Siebel configuration, scripting, workflows, business services & EAI.
• Worked in building integration with Data Quality system
• Implemented best practices as part of ICM and shared the knowledge with team members.
• Provided quick solution for the issues raised in test and production environments without having any impact on business.

Senior Siebel Developer at Capgemini Technology Services India Limited (2017-02 – 2018-01)

Project 3: Telia (Feb 2017 – Jan 2018). Telia is a provider of network access and telecommunication services to customers in Sweden and has chosen Oracle Siebel product family to implement its CRM platform. The client is using diverse modules encompassing Account Management, Order Management, Product and Pricing management to implement its CRM strategy.

• Developed new Inbound and Outbound Web Services.
• Worked on Configuration, Workflow, Scripting based on the business requirement.
• Created and modified the new business services as per the requirements.
• Worked on Data maps & workflow policies.
• Responsible in delivering releases as per the plan.
• Followed best coding practices as guided by Oracle.

Support Executive Lead, Senior Siebel Developer and Technical Architect at Tata Consultancy Services (2010-02 – 2017-02)

Project: TATA Sky (Feb 2010 – Feb 2017). Tata Sky is a direct broadcast satellite television provider in India, providing digital compression technology Incorporated in 2004. CRM product with its front-end in Siebel, middle ware in EAI and the back-end billing system being Kenan.

As a team responsible for the solution delivery of high-level design, development, product testing, and production migration of code and production support. It is powered by Siebel 7.8 eMedia Application, EAI as Middle ware and Portal for billing purposes. It also includes the management of user's interface from mytatasky.com

• Configured workflow policies, Integration objects and created custom business services.
• Involved in end-to-end implementation of the requirement.
• Worked on Data maps & configuration.
• Worked on siebel EAI to integrate with midileware system.
• Played key role in understanding requirements from client and implementing effectively.
• Worked on Configuration, Scripting for Video on Demand (VoD) Project.
• Making various configuration changes at all levels like User Interface (Applet, Screens, Views), Business Layer (BC's, BS's, Workflows), Database Level (Tables).
• Created RCR jobs which will run on scheduled time.
• Provided technical solutions to meet the client's requirements.
• Involved in the creation and modification of workflows as per the requirements

Btech Engineering computer science