Chandrakala Ravi

Experienced Facilities and Administrative professional with over 10 years of experience in managing office operations and supporting senior leadership in leading MNCs including JP Morgan, Carelon Global Solution, Nielsen Sports Pvt Ltd, Capita India PVT LTD and First American India PVT LTD. Skilled in soft services management with 8 years of experience ensuring smooth facility operations, maintaining strong client relationships, and delivering high standards of quality, safety, and compliance. Strong in executive calendar management, vendor coordination, travel arrangements, front office management, meeting coordination, billing, and overall administrative support.

Known for being organized, detail-oriented, and capable of handling fast-paced work environments efficiently.

Assistance Facility Manager - SJR Groups

(2026-01)

• Coordinated with vendors and service providers to ensure smooth operations and SLA compliance.
• Managed end-to-end executive calendars, meetings, and business travel arrangements.
• Handled domestic and international travel bookings, including accommodation, transport, and itineraries.
• Oversaw front office operations, including visitor management, security coordination, and quest relations.
• Managed office facilities such as housekeeping, maintenance, pantry services, and asset allocation.
• Provided administrative support for on boarding, workspace allocation, and cross-functional coordination.
• Organized meetings, conferences, team events, and vendor review sessions; recorded minutes and follow-ups.
• Served as the primary liaison between internal teams and external vendors for issue resolution.
• Processed expense reimbursements, vendor invoices, and administrative documentation accurately and on time.
• Prepared MIS reports, presentations, and dashboards for leadership review.
• Monitored vendor performance and supported Capex & Opex documentation and compliance.

Senior Facility Soft Service Executive - JLL-Carelon Global Solution

(2024-09 - 2025-12)

• Conducted regular facility inspections and ensured timely issue resolution.
• Managed daily operations including housekeeping, security, pest control, maintenance, cafeterias, and pantry services.
• Maintained records, prepared reports, and ensured compliance with audits, safety, and building regulations.
• Prepared and managed facility and event budgets, ensuring cost control and quality standards.
• Planned and executed corporate meetings, town halls, seminars, and employee engagement events.
• Coordinated event logistics including space planning, AV setup, seating, catering, and vendor management.
• Monitored KPIs, analyzed performance trends, and initiated corrective actions to ensure SLA compliance.
• Benchmarked facility performance against industry standards to drive continuous improvement.
• Measured event success through feedback, attendance, budget adherence, and operational efficiency.
• Managed F&B operations, vendor contracts, pricing negotiations, inventory control, and hygiene compliance.
• Introduced improvements in food quality, sustainability, and employee wellness initiatives.
• Prepared incident reports, conducted root cause analysis, and maintained logs for audit readiness.
• Managed work permit processes, ensured safety compliance, and coordinated with internal and external teams.
• Prepared and distributed MOMs and MMRs highlighting operations, vendor performance, incidents, and budgets.
• Reviewed and validated vendor invoices, resolved discrepancies, and maintained expense tracking for transparency.

Facilities Soft Services Executive - JLL-JPMorgan

(2023-05 - 2024-08)

Led soft services operations for a portfolio of 1.1 million sq. ft., ensuring high service standards and customer satisfaction.

• Developed and implemented service strategies, policies, and procedures to improve operational efficiency.
• Collaborated with clients and stakeholders to customize services based on business requirements.
• Conducted regular site inspections and audits; implemented corrective actions for continuous improvement.
• Controlled operational expenses and identified cost-saving opportunities without compromising quality.
• Managed a team of 325 housekeeping staff, overseeing daily planning, task allocation, and performance monitoring.
• Supervised housekeeping, security, and janitorial operations to ensure smooth day-to-day functioning.
• Managed client visits, conference room bookings, meeting setups, pantry services, and hospitality arrangements.
• Coordinated corporate events including welcome boards, meeting setups, and catering arrangements.
• Handled vendor management including sourcing quotations, coordinating training, invoice processing, and compliance documentation.
• Oversaw store and inventory management, including stock monitoring and material organization.
• Conducted facility walk-throughs, prepared snag lists, and ensured timely issue closure.
• Managed courier services, cab and hotel bookings, and other business-related hospitality requirements.
• Maintained reports and documentation including stock reports, vendor BGV records, vaccination records, delivery challans, and invoices.

Front Office & GRE Executive - JLL - Nielsen

(2022-05 - 2023-04)

Customer Relation Executive - BMW Deutsche Motors – Ring Road Cars PVT LTD

(2021-10 - 2022-05)

Front Office Executive - JLL-Capita India Pvt Ltd

(2017-06 - 2020-10)

Front Office Executive - Vestian Global Workplace - First American India Pvt Ltd

(2015-04 - 2017-05)

Bachelor's degree - commerce - Swami Vivekananda Subharti University, Meerut (2015)