Manager – IT & ERP Support - GUJARAT CREDO ALUMINA CHEMICALS LIMITED - India
(2024-09)
- Manage day-to-day ERP application support and coordinate resolution of approximately 60 user issues and system-related incidents across Ahmedabad Head Office and Mundra Plant.
- Coordinate with ERP vendors and software providers for incident resolution, enhancements, customization, and system improvements.
- Support ERP servers, mail servers, file servers, networking, hardware, software, antivirus, and related IT infrastructure supporting business operations.
- Manage user access and provide application and IT support while maintaining appropriate security and operational controls.
- Troubleshoot ERP application, database, hardware, software, and network issues and coordinate with specialist teams when escalation is required.
- Maintain IT assets and inventory and ensure appropriate documentation of hardware and software resources.
Sr. ERP Support Engineer - PARIXIT IRRIGATION LIMITED - India
(2021-02 - 2024-08)
- Maintained and supported SQL Server-based Corporate Munim ERP, providing application administration and day-to-day user support.
- Supported procurement decisions, purchase workflows, purchase orders, sales orders, and related ERP transaction cycles using system information and reports.
- Prepared and maintained MIS and Crystal Reports from ERP data to support business reporting and management requirements.
- Delivered ERP installation, implementation, user training, and application support across business functions.
- Maintained ERP master data including Vendor, Item Code, Finance, and Service Masters.
- Managed ERP server operations, monitored database usage, and supported database performance tuning.
- Supported hardware, software, networking, Internet Leased Line, and centralized antivirus activities.
Sr. ERP Executive - DOSHION ENVIRONMENT WATER SOLUTIONS LLP - Ahmedabad, Gujarat, India
(2017-01 - 2021-02)
- Managed installation and support of SQL Server-based Corporate Munim ERP.
- Maintained ERP business data accuracy and supported reliable transaction processing across departments.
- Prepared daily, weekly, and monthly MIS reports for departments, senior management, and top management based on business requirements.
- Supported organization-wide ERP adoption across Production Planning, Stores, Inventory Management, Procurement, and Accounts.
- Provided ERP application support and user training across business functions.
- Configured and implemented ERP modules covering Sales, Purchase, Finance, Inventory, Production, and Inspection.
ERP Implementer / IT Support / Store Manager - PRIME STEEL MILLS LTD. - Nairobi, Kenya
(2014-08 - 2016-10)
- Installed and supported Tally.ERP9 and E-Biz ERP (Oracle-based) applications for business users.
- Provided ERP user support and training across Purchase, Inventory, and Production modules for group-company users.
- Managed server backups, system updates, and hardware/software troubleshooting.
- Supported IT hardware, software, and networking activities.
- Managed store operations including incoming material receipt, inspection, and reconciliation with purchase orders.
- Maintained purchase, inventory, material inward/outward, discrepancy, and damage records using physical registers, Excel, and Tally.
- Supported warehouse organization, material handling procedures, supplier follow-up, and equipment repair coordination.
Sr. Support & Accounts Admin Manager - TALLY POWER (KENYA) LTD. - Nairobi, Kenya
(2011-01 - 2014-07)
- Prepared process flows, ledgers, and business formats and supported ERP administration activities.
- Managed data migration, backup, and ERP data administration activities.
- Trained users on Tally.ERP9 modules and supported application adoption.
- Installed and supported Tally.ERP9 and provided hardware, software, and network support.
- Supported statutory accounts and transaction processing including sales, purchase, journal, payment, and receipt transactions.
- Handled accruals, prepayments, invoicing, receipts, payments, credit control, debt follow-up, and bank statement checking.
ERP Implementer & Administrator - ACCORD COMMUNICATION PVT. LTD. - Baroda, Gujarat, India
(2010-11 - 2010-12)
- Configured and implemented ERP modules covering Sales, Purchase, Finance, Inventory, Production, Inspection, and Payroll.
- Supported Light House ERP in functional and technical capacities.
- Installed and supported Tally.ERP9 and provided user training and functional support across Sales, Purchase, Inventory, Production, Payroll, and Finance.
- Performed system backup, updates, troubleshooting, and hardware/software/network support.
Training & Support Executive – ERP - NUTEC INFOTECH PVT. LTD. - Ahmedabad, Gujarat, India
(2009-07 - 2010-10)
- Installed, supported, and trained users on Corporate Munim ERP.
- Provided functional training and ERP application support across business functions.
- Delivered remote desktop support and resolved issues during ERP development, roll out, and production support.
- Supported subordinate teams with hardware, software, and network system issues and performed backup, updates, and troubleshooting.
Orion ERP Implementer - ROBOSOFT SOLUTION PVT. LTD. - Ahmedabad, Gujarat, India
(2007-05 - 2009-06)
- Installed and supported Orion Advantage ERP and contributed to ERP implementation activities.
- Configured Integration Engine and Integration Server components.
- Coordinated with ERP software providers to support effective ERP implementation.
- Maintained ERP Server, Mail Server, antivirus, IT inventory, and network operations.
- Provided hardware, software, and network support to internal users.
