Chandrakanta Maharana

Business Operation Sales - Precision Control (PRECONS) - Chennai, India

(2024-06)

Collaborate directly with the Managing Director (MD) in executing business strategies, operational initiatives, and growth plans.
Support strategic planning and business execution, contributing to 9% year-over-year business growth.
Prepare and manage techno-commercial quotations for industrial furnaces and spare parts.
Manage government tenders and reverse auctions through GeM Marketplace and Ariba Portal, ensuring compliance and timely submissions.
Coordinate with customers, vendors, and internal teams to align project requirements, delivery schedules, and business objectives.
Streamline tender management processes to improve operational efficiency and procurement effectiveness.
Oversee order processing, procurement, dispatch, invoicing, payment follow-up, and SAP/ERP transactions.
Generate and analyze business performance reports to support management decision-making.
Maintain documentation of quotations, contracts, purchase orders, and project records.
Support business development, customer relationship management, and post-sales service to ensure customer satisfaction.

OEM Business Operations, Strategy & Analytics Lead - Cholamandalam MS General Insurance

(2016-12 - 2024-01)

Promoted three (3) times based on consistent performance and business contributions.

Collaborated directly with the Vice President – Motor Business to support strategic planning, performance analysis, and OEM business growth initiatives across India.
Managed OEM business operations for 14 leading automotive partners, including Hyundai, Toyota, Maruti Suzuki, Yamaha, and Royal Enfield.
Supported the management of approximately ₹1,300 Crore annual premium business, contributing to budget achievement and business growth objectives.
Oversaw operations across 1,400+ dealer locations, ensuring effective coordination, payout management, performance monitoring, and operational governance.
Developed executive dashboards, MIS reports, and business intelligence solutions to support leadership decision-making and business reviews.
Reduced report preparation time by 60% through Excel and VBA automation, improving reporting accuracy and operational efficiency.
Collaborated with IT teams to implement BOT/interface solutions for 64VB confirmation processes, reducing turnaround time by 30%.
Conducted business forecasting, performance analysis, dealer reviews, and trend monitoring to support strategic decision-making.
Managed dealer payouts, reconciliations (COA, 64VB, UAP, UNCR), and Retail Broker operational support.
Led reporting automation initiatives, facilitated monthly business reviews with senior leadership, and mentored backend operations teams.

Collections & MIS Operations Executive - Sistema Shyam Teleservices (MTS)

(2014-05 - 2016-11)

Promoted 1 time during tenure.

Managed Tamil Nadu State collections MIS reporting, providing daily, weekly, and monthly performance reports for management review and decision-making.
Streamlined collection data consolidation and reporting processes, ensuring accuracy, timeliness, and consistency of operational MIS.
Conducted audits of receipt book transactions and coordinated with collection agencies to resolve discrepancies and ensure financial compliance.
Managed customer communication campaigns through SMS and email channels to support collection and payment recovery activities.
Executed dunning operations, including service activation, temporary suspension, and permanent disconnection in accordance with company policies.
Coordinated corporate invoicing, payment tracking, bank reconciliation, and account reconciliation activities to support financial controls and audit requirements.
Collaborated with collection agencies, finance teams, and operational stakeholders to analyze collection performance, resolve payment-related issues, and improve recovery efficiency.

Sales & Customer Support Executive - R P Telebuy Sky Shop

(2012-02 - 2014-05)

Managed inbound and outbound customer interactions, delivering high-quality customer service and supporting sales objectives.
Handled product inquiries, order processing, and customer support requests, ensuring a positive customer experience.
Built and maintained strong customer relationships, contributing to customer retention and repeat business opportunities.
Achieved sales targets through effective communication, product knowledge, and customer engagement.
Resolved customer concerns and escalations by coordinating with internal departments to ensure timely issue resolution.
Maintained customer records, sales information, and follow-up activities while collaborating with cross-functional teams to enhance customer experience and operational efficiency.

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