Chandrasekaran S

A seasoned Customer Service Head and Logistics Operations Leader with 15+ years of progressive experience in the Logistics & shipping industry, specializing in Import/Export Documentation, customer service, regulatory compliance, and high-performing team leadership. Expert in the end-to-end execution of documentation for all containerized import/Export shipments. Proven track record of streamlining operational workflows to enhance efficiency, reduce costs, and ensure strict adherence to international customs and shipping protocols (IGM/EGM).

Seeking to leverage deep domain expertise to drive strategic customer service excellence.

Customer Service Documentation Head – Import/Export Operations - Evergreen Shipping Agency (I) Pvt Ltd - Tuticorin, Tamil Nadu

(2014-04 - 2026-01)

CTC: ₹10 LPA*

• Led end-to-end Import & Export logistics operations including documentation, customs clearance, and cargo movement across ports and CFS.
• Supervised and mentored a team handling high-volume shipments, ensuring accuracy in BL, DO, and IGM filings.
• Acted as final authority for documentation approval, ensuring full compliance with customs regulations and international shipping protocols.
• Coordinated with CHAs, freight forwarders, port authorities, and overseas offices for smooth cargo execution.
• Managed detention & demurrage cases, reducing delays and improving operational efficiency.
• Handled critical and high-value shipments, resolving complex logistics and documentation challenges.
• Oversaw SCMTR filing, ICEGATE compliance, and digital signature authorization.
• Built strong relationships with importers, exporters, and regulatory bodies.

Marketing Executive - Raja Shipping Agency Pvt Ltd - Tuticorin, Tamil Nadu

(2012-05 - 2014-03)

• Developed client base through targeted sales strategies for containerized shipping services.
• Increased customer acquisition and ensured repeat business through relationship management.
• Coordinated with clients to understand logistics requirements and provide solutions.

MBA - Logistics & Shipping Management - Vel's University (IIL - Indian Institute of Logistics) (2012)

BBA - Business Administration - Thiruvalluvar University, Jawahar Science College, Neyveli (2010)