Regional Operations Head - Safexpress Pvt. Ltd. - Madhya Pradesh & Chhattisgarh
(2025-05)
- Drive operational excellence across First Mile (pickup) and Last Mile (delivery) functions, ensuring consistent SLA compliance across the MP & CG region.
- Oversee multi-branch and multi-hub operations, aligning regional strategies with national business objectives.
- Monitor and improve key performance indicators including OTD, OTA, and vehicle utilisation to meet or exceed targets.
- Manage end-to-end warehouse operations encompassing inbound/outbound material flow, FIFO compliance, and inventory accuracy.
- Optimise operational costs across vehicle hiring, manpower, and fuel to improve regional profitability.
- Lead, mentor, and performance-manage branch managers, hub supervisors, and 3PL partners.
- Serve as the primary escalation point for key client issues and manage strategic vendor relationships.
Area Manager – Operations - Safexpress Pvt. Ltd. - Indore
(2019-03 - 2025-04)
- Managed daily hub operations handling 1,000+ tons of cargo and 600+ delivery waybills per day at the Indore hub.
- Supervised a team of 51 staff and coordinated 52 daily departure routes, maintaining on-time departure benchmarks.
- Directed a fleet of 40 booking vehicles, 55 delivery vehicles, and 52 route vehicles simultaneously.
- Ensured same-day booking arrival with accurate waybill entry and completed unloading within a 2-hour window.
- Enforced a zero-inventory-beyond-24-hours policy and initiated early morning delivery departures by 09:00 AM.
- Minimised short, excess, and part cargo movement; reduced claims and operational damages through systematic audits.
- Implemented cost-control measures and claim management protocols that improved hub profitability year-on-year.
Operations Manager - Safexpress Pvt. Ltd. - Hyderabad
(2014-02 - 2019-02)
- Managed complete hub operations at the Hyderabad facility, overseeing 55 staff and 45 outbound routes.
- Achieved consistent on-time unloading of route vehicles within the 2-hour operational standard.
- Coordinated seamlessly with booking, delivery, network, and labour associates to ensure smooth cargo flow.
- Controlled short, part, and damaged shipments through proactive quality checks and real-time monitoring.
Asst. Operations Manager - Safexpress Pvt. Ltd. - Baharagora, Jharkhand
(2012-01 - 2014-01)
- Led hub operations at Baharagora, Jharkhand, managing 25 staff and 32 outbound routes.
- Ensured timely vehicle unloading and dispatch while controlling cargo discrepancies and damages.
Shift In-Charge - Safexpress Pvt. Ltd. - Pune
(2009-10 - 2011-12)
- Coordinated booking, delivery, and network associates at the Pune hub to ensure on-time vehicle departures.
- Reduced short/excess incidents and improved vehicle capacity utilisation through disciplined shift management.
Senior Executive - Safexpress Pvt. Ltd. - Kolkata
(2008-09 - 2009-09)
- Coordinated with booking, delivery, network, and labour associates at the Kolkata hub to support smooth daily operations.
Branch Manager - V-Xpress Pvt. Ltd. - Kolkata & Howrah
(2008-03 - 2008-08)
- Spearheaded the launch of a new branch in Kolkata/Howrah, onboarding pickup, delivery, and network vendors from the ground up.
- Developed route plans and load factors to maximise operational efficiency from day one.
- Contributed to marketing and sales efforts to build the client base for the newly established branch.
Officer – Siliguri & Gangtok - TCI Express - Siliguri & Gangtok
(2007-05 - 2008-02)
- Managed complete branch operations including external/internal customer management, sales, and P&L accountability.
- Optimised manpower and vehicle utilisation while reporting operational metrics to senior leadership.
Senior Supervisor – Kolkata & Siliguri - TCI Express - Kolkata & Siliguri
(2004-10 - 2007-04)
- Handled customer visits, complaint resolution, new client acquisition, payment outstanding recovery, and new project follow-ups.
Supervisor – Howrah - TCI Express - Howrah
(2003-07 - 2004-09)
- Managed pickup operations, billing, payment collection, branch accounts, and document verification.
Operations Assistant & Trainee – Howrah - TCI Express - Howrah
(2001-02 - 2003-06)
- Executed vehicle loading/unloading, docket and manifest entry, gate pass/trip sheet generation, and POD updates.
