Chandrima Ghosh

Resourceful Healthcare Operations Professional with 8 years of core experience managing Outpatient Department (OPD) operations, cross-functional clinical workflows, and patient experience across premier multi-specialty hospital networks. Proven track record in NABH standards implementation, turnaround time (TAT) optimization, clinician coordination, and patient grievance resolution. Ready to drive service excellence, operational efficiency, and quality-driven healthcare administration with renewed dedication.

Assistant Manager – Operations & OPD In-Charge at Medica Super-Specialty Hospital (2018-04 – 2020-04)

• OPD Workflow Leadership: Supervised end-to-end OPD operations across multi-specialty clinical units; established operational goals, standard operating procedures (SOPs), and interdepartmental protocols.
• Inpatient Discharge Turnaround: Coordinated with clinical teams, billing, diagnostics, and ambulance dispatch to facilitate prompt IP discharge, significantly curtailing bed-turnaround delays.
• NABH & Quality Compliance: Enforced patient safety protocols, regular facility hygiene inspections, and managed staff training calendars aligned with NABH guidelines.
• Doctor Relations: Acted as dedicated single-point administrative liaison for all visiting and full-time consultants, addressing operational needs and collaborating with finance on doctor performance reviews.
• Grievance Resolution & Experience: Analyzed customer feedback surveys to identify service bottlenecks; led root-cause resolution for patient grievances in high-pressure clinical environments.

Secretary to Senior Vice Chairman & Transplant Coordinator at Medica Super-Specialty Hospital (2014-08 – 2018-03)

• Clinical & Executive Administration: Managed daily operations, appointment schedules, and executive correspondence for the Senior Vice Chairman.
• Transplant Coordination: Handled solid organ transplant documentation, regulatory compliance, and multi-specialty liaison according to MOHAN Foundation protocols.
• CME & Academic Events: Organized departmental conferences, Continuing Medical Education (CME) seminars, and multi-stakeholder workshops with pharmaceutical and clinical partners.
• Operational MIS & Analytics: Generated comprehensive monthly MIS reports analyzing patient footfall trends, surgical volume graphs, and departmental output to aid strategic decision-making.

Patient Service Coordinator at Sankara Nethralaya (2012-11 – 2014-07)

• Front-Line Operations: Managed patient registration, scheduling, computerized database management, and daily cash counter reconciliation.
• Care Coordination: Liaised between consulting ophthalmologists, diagnostics, and support staff to streamline outpatient queue management.
• Patient Support & Escalation: Addressed real-time patient concerns, providing prompt resolution to preserve quality and TAT metrics.

Post Graduate Diploma in Management (PGDM) in Operations Management – Institute of Business Management, Jadavpur University Campus (AIMA)

Bachelor of Hospital Management (BHM) – West Bengal University of Technology (WBUT)