Assist Manager at AMARA RAJA ELECTRONICS LTD (2024-08 – Present)
Supported implementation, maintenance, and continual improvement of ISO Management Systems in a cable & wire harness manufacturing environment.
- Supported implementation, maintenance, and continual improvement of ISO Management Systems (ISO 9001, ISO 14001, ISO 45001 / IATF 16949 where applicable) in a cable & wire harness manufacturing environment.
- Developed and maintained quality documentation including Quality Manual, SOPs, Control Plans, Process Flow Diagrams, Work Instructions, and Inspection Standards for cutting crimping, soldering, assembly, and testing processes.
- Coordinated internal, external, customer, and certification audits, acting as the primary interface with auditors and ensuring timely closure of NCRs through effective CAPA.
- Conducted process audits and product audits across shop floor operations to ensure compliance with ISO standards, customer drawings, and specifications.
- Implemented and monitored incoming, in-process, and final inspection systems, ensuring adherence to electrical, mechanical, and visual quality requirements.
- Managed customer complaints, field returns, and quality issues, performing root cause analysis using tools such as 5 Why, Fishbone, and Pareto, and driving corrective and preventive actions.
- Monitored quality KPIs such as First Pass Yield (FPY), Rejection Rate, PPM, Customer Complaints, and Audit Scores, and reported performance to management.
- Supported APQP / PPAP documentation, including PSW, FMEA, Control Plan, MSA, and SPC, as applicable to customer requirements.
- Ensured effective document control, revision control, and record retention in compliance with ISO and customer requirements.
- Coordinated Management Review Meetings (MRM), prepared data on quality performance, audit results, risks, and improvement opportunities.
- Collaborated with Production, Engineering, Purchase, and EHS teams to reduce defects, rework, scrap, and downtime.
- Supported supplier quality management, including supplier audits, evaluation, and corrective action follow-up.
- Conducted ISO awareness, quality, and internal auditor training for operators, supervisors, and staff.
- Ensured EMS compliance related to waste management (E-waste, scrap wires), legal registers, aspect-impact analysis, and environmental objectives.
- Promoted continual improvement and lean practices to enhance product quality, compliance, and customer satisfaction.
Engineer at MAHABELL INDUSTRIES PVT. LTD (2020-07 – 2024-07)
Quality assurance and control for electrical and mechanical products in lighting manufacturing.
- In-coming material sample inspection & LOT acceptance as per ISO 2859 with reference to AQL table.
- SMT Line First piece approval (FPA) report & PCBA Inspection as per IPC-A-610 acceptance standard as per class I & class II product.
- Final inspection of all electrical & mechanical parameters as per customer requirements verifying product: Wattage, CCT, Luminous efficiency, Total Flux value & Ingress Protection testing.
- Implement & Establish Quality systems (Quality control Plan, Work Instructions, etc...) required to achieve zero-defect quality performance.
- Good knowledge in Indoor Lights testing As per IS 10322 (PART-2/SEC-13) for Class1 & Class2 products.
- Involved in NPD projects & reliability tests (HI-Pot test, Surge Test, burn in test, Switching test, Insulation resistance test, Photometry test & Thermal test).
- Monthly collecting process rejections & finding the highest RPN (Risk Priority Number).
- Coordination with Production, Purchase & store for the material rejection & improvement points.
- Supplier audit planning to review the process & actions plans implements.
- Conveying QMS (ISO-9001) audit plans to all departments.
- Weekly In-process audits & support for NC Closing.
- Registering customer complaints and following up to closing them according to the 8D methodology.
- Applying the Pareto principle (80/20 rule) to prioritize and focus on resolving the most significant and frequent customer complaints.
- Regulate whether complaints are related to product quality, service delivery, marketing, or other factors.
- Conduct root cause analysis (RCA) to identify the reasons for customer complaints, with help of Fishbone diagrams and 5 Whys analysis techniques.
- Conducting monthly customer complaints review & analysis meeting with cross-functional teams (CFT), including customer service, quality assurance, product development, and marketing, to address customer complaints & action plans.
- Actively participating in external ISO-9001, ISO-14001 surveillance audits with BUREAU VERITAS INDIA Pvt Ltd.
Engineer at AGI MILLTEC Private Limited (2016-02 – 2020-06)
Quality control and firmware testing for PCBA components.
- In-coming PCBA inspection as per IQC check list.
- Using Quartus-II software for PCBA Firmware updating & checking.
- Manage the process of updating firmware for PCBAs according to product specifications and requirements.
- Generate reports and analysis of complaint trends, root causes, and effectiveness of corrective actions. Collaborate with cross-functional teams to analyze test results and identify areas for improvement or optimization.
- Preparing Quality Control Plan (QCP) with reference to potential issues identified in PFMEA process are checked in the Incoming inspection, Assembly process & Final inspection of the finished product.
- Gather feedback from customers after complaint resolution to assess satisfaction levels.
- Participate in quality audits and reviews to continuously improve firmware update and testing procedures.
- Investigate and troubleshoot issues reported during firmware testing or deployment.
- Work closely with hardware and software engineers to diagnose root causes and implement corrective actions.
- Maintain accurate records of troubleshooting activities and resolutions.
- Finding root cause for customer return failure part & in-process failures with the help of PDCA Cycle.
- Preparing quality control SOP & check list formats.
- Actively participating in internal QMS audits.
- Conducting Weekly & monthly customer complaints review meetings.
Technician at CENTUM RAKON INDIA PVT. LTD. (2013-08 – 2015-12)
Quality assurance for electronic components and assemblies.
- Incoming inspection of raw materials (Electronics & Mechanical) sampling inspection as per the ISO2859-1.
- Responsibility of SMT line quality: Set up approval for Paste Printing, Pick & place machine & Reflow machine.
- PCBA sampling inspection as per IPC STD 610.
- First Article Inspection Report(FAIR) done for very new product process introduction.
- Preparation of Product wise PID (Process Identification Document) for crystal oscillators.
- Good knowledge in testing method standard for Microcircuits test asper MIL-STD- 883J and MIL-STD- 202 (Vibration test, Mechanical shock and Thermal Shock, Temperature cycling Test, PIND Test etc..).
- Providing training to staff members of handling the ESD Components.
