Changappa Somaiah

Dynamic and results-driven hospitality professional with more than 20 years of international and India experience across luxury hotels, resorts, fine dining restaurants, concierge operations, transportation management, valet operations, and food & beverage leadership. Proven expertise in managing high-volume hotel operations, leading multicultural teams, enhancing guest satisfaction, increasing operational efficiency, and driving revenue growth. Successfully worked with globally recognized hospitality brands including St.

Regis Al Mouj

Muscat, W Doha Hotel & Residences, Sheraton Kuwait, Crowne Plaza Kuwait, and Radisson Blue Plaza Mysore. Highly skilled in VIP guest relations, service excellence, team leadership, operational planning, guest experience management, and hospitality training.

Guest Service Manager - St. Regis Al Mouj Resort - Muscat

(2025-01)

Managed luxury guest services, VIP arrivals, concierge operations, valet services, lobby standards, and personalized hospitality experiences.

Ambassador Manager - W Doha Hotel & Residences - Qatar

(2014-01 - 2024-12)

Managed one of Doha's busiest luxury hotel Duty Manager, Concierge, Airport representative, and valet operations handling 600–700 vehicles during peak weekends. Supervised multicultural teams, airport operations, VIP transportation, and contributed significantly during FIFA World Cup 2022 operations.

Banquet Manager in charge of Mehfil Ball room - Radisson Blue Plaza Mysore - Mysore

(2012-01 - 2013-12)

Pre Opening role.

• Oversee all banquet and event operations to ensure smooth execution of functions and events.
• Coordinate with clients, sales, kitchen, and service teams regarding event requirements.
• Supervise banquet staff and ensure high standards of service and guest satisfaction.
• Manage banquet setup, décor arrangements, seating plans, and event timelines.
• Monitor inventory, banquet equipment, and operational supplies.
• Handle guest concerns and resolve issues professionally during events.
• Prepare event reports, billing coordination, and post-event evaluations.
• Control labor costs, staffing schedules, and operational expenses.
• Support revenue generation through upselling and excellent event management.

Restaurant Manager - Jamavar Indian Restaurant, Crowne Plaza Kuwait - Kuwait

(2011-01 - 2012-12)

Supervised restaurant operations, staff management, guest satisfaction, service quality, and operational planning.

Concierge / Bell Captain - Sheraton Kuwait Hotel - Kuwait

(1998-01 - 2011-12)

Delivered personalized concierge services, transportation coordination, guest relations, and VIP assistance. As a concierge, I provided exceptional service by assisting guests with their inquiries, reservations, and special requests. My role includes offering personalized recommendations, coordinating transportation, and ensuring a seamless guest experience. With a focus on hospitality and attention to detail, I strive to anticipate guest needs and deliver solutions that exceed expectations.

Restaurant Captain - Indian Summer Restaurant - Mumbai

(1995-01 - 1998-12)

A Fine Dining Restaurant Captain oversees restaurant floor operations to ensure smooth, high-quality guest service. They supervise service staff, manage table allocation, coordinate with kitchen and bar, handle guest requests and complaints, maintain service standards, and ensure an exceptional dining experience from arrival to departure.

Restaurant GSA - The Gallops, Mahalaxmi Racecourse - Mumbai

(1992-01 - 1995-12)

Worked one of most iconic restaurants responsible for providing efficient and courteous food and beverage service to guests in a restaurant. Duties include welcoming guests, taking orders, serving food and beverages, maintaining cleanliness of tables and service areas, supporting captains and supervisors, and ensuring a pleasant dining experience.

Supervision in Hospitality Industry - American Hotel and Motel Association

Food and Beverage Service Course - American Hotel and Motel Association

Introduction to Hospitality Industry - American Hotel and Motel Association

Bachelor of Arts - KMC College

S.S.L.C - KL High School Shanthalli Somvarpet Coorg