Charan K

Operations Analyst with experience in transaction monitoring, operational support, compliance processes, and risk investigations in a high-volume environment. Skilled in data review, case documentation, operational reporting, SLA management, and cross-functional coordination. Experienced in handling policy-driven processes with strong accuracy and risk awareness

Operations Representative - Concentrix (Google Client)

(2024-11)

• Collected and reviewed operational data to identify suspicious activity and support internal risk investigations
• Prepared case documentation and maintained operational records for audit and compliance purposes
• Coordinated with internal teams for escalations, issue resolution, and policy-based decision making
• Utilized internal operational tools and workflows to process high-volume transactions efficiently
• Generated investigation summaries and supported reporting activities while maintaining SLA targets
• Provided process guidance and ensured adherence to operational procedures and compliance standards

Bachelor of Technology - Electronics and Communication Engineering - Aditya College of Engineering, Madanapalle (2020 - 2024)

Intermediate (MPC) - Sri Chaitanya Junior College, Tirupati (2018 - 2020)