Charles L

Friendly and results-driven sales professional with experience in face-to-face customer engagement, relationship building, and meeting sales goals. Skilled at understanding client needs, explaining product features clearly, and delivering a great customer experience to close sales.

Customer service representative - AGILITY LOGISTICS PVT LIMITED - BANGALORE

(2009-01 - 2016-05)

• Coordinate international export shipments from India to the UAE and other global destinations.
• Support India domestic transportation operations and manage imports operations.
• Prepare, review, and maintain import/export documentation, including CI, PL, COO, EVD, SDF, SCOMET, SLI, AWB, BL/SWB, Shipping Bill documentation, BOE, and E-way bills.
• Arrange shipment bookings and pickups with courier companies, freight forwarders, airlines, shipping lines, and transport partners across air, sea, and road.
• Monitor cargo transit and ensure on-time delivery while proactively resolving shipment delays or logistics issues.
• Coordinate closely with customs house agents (CHA) to ensure smooth customs clearance and regulatory compliance.
• Handle shipping escalations, customs delays, and delivery issues, ensuring timely resolution and stakeholder communication.
• Maintain accurate import/export documentation records in compliance with regulatory and internal audit requirements.
• Provide freight quotations, tariff estimates, route planning, and transit time analysis to support the costing and operations teams.
• Coordinate with internal warehouse and 3PL partners to ensure smooth receiving, storage, packing, and dispatch activities.
• Analyze on-time delivery performance and transit times, and recommend improvements to enhance logistics efficiency.
• Verify freight invoices and support freight cost tracking and analysis.
• Manage relationships with freight forwarders, customs brokers, courier partners, and transport vendors to ensure efficient shipment execution.
• Collaborate with manufacturing partners and suppliers to ensure shipment readiness and adherence to shipping schedules.
• Work closely with cross-functional teams including Project Management, Quality, Costing, and Finance to ensure smooth logistics operations.
• Support team with pre-shipment and post-shipment documentation, vendor invoice verification, and audit requirements.
• Collaborated with logistics and freight forwarding teams to secure competitive international shipping rates, reducing overall delivery costs
• Updated and managed price lists for overseas clients, ensuring competitive rates across diverse global markets
• EXW (Ex Works): The price of your goods at the factory door, before adding any shipping costs
• FOB (Free on Board): The price of the goods plus the cost to get them onto the cargo ship
• CIF (Cost, Insurance, and Freight): The price that includes the goods, insurance, and shipping costs to the buyer's port
• Prepare shipping bills, draft BL, and finalize HBL/MBL
• Coordinate with shipping lines for booking, SI submissions, and BL release
• Arrange container placement, stuffing, and movement to port.
• Monitor sailing schedules and update customers on shipment status
• Resolved customer inquiries through multiple channels, ensuring high satisfaction levels. Maintained detailed records of customer interactions and transactions,
• Ensuring accurate documentation and follow-up. Delivered prompt service to prioritize customer needs

Supply chain Associate - GRIFFITH FOODS PVT LIMITED - BANGALORE

(2019-06 - 2025-09)

• Coordinate logistics/Freight forwarders for the shipment of goods from the country of origin to the destination, including selecting appropriate shipping methods and routes to optimize delivery times and costs
• Prepare and process necessary export documentation such as commercial invoices, packing lists, bills of lading, and certificates of origin to comply with international trade regulations
• Liaise with customs brokers to ensure that shipments meet all applicable laws and regulations, and to facilitate the smooth clearance of goods through customs
• Negotiate contracts with carriers, freight forwarders, and logistics providers to secure favorable terms and rates for shipping
• Accurate preparation and management of shipping documents, including bills of lading, invoices, and certificates of origin, are crucial. This skill demands meticulous attention to detail and current knowledge of global export laws to avert delays and legal issues.
• Coordinating the movement of goods across international borders requires deep logistics knowledge, familiarity with customs regulations, and shipping documentation. Export specialists negotiate contracts, manage costs, and ensure legal compliance to optimize the export process
• Coordinating with our freight forwarders and update vessel schedules/ Flight details to our customers on time and sending Daily status reports Overseas Team on weekly basis
• Coordinating with Government, BLR spice board Department & collecting Spice board certificate to clear our export shipment at Bangalore customs
• Coordinating with Government, EIA-BLR Department & collecting health certificate to clear our export shipment at Bangalore customs
• Coordinating with Government BCIC Department & collecting Certificate of Origin / CEPA certificate /GSP Form A & Phytosanitary certificate to dispatch our valuable customer on time

Sales in Exports & Customer Service - YAHWEH GLOBAL LOGISTICS - BANGALORE

(2025-12 - 2026-07)

JOINED AS SALES IN EXPORTS & CUSTOMER SERVICE ON 10-12-2025 TO 30-07-2026

• Face-to-face customer service
• Lead generation & prospecting
• Active listening & communication
• Product presentations & demos
• Greeted and assisted visiting customers, helping them find the right products for their needs.
• Increased daily sales by explaining product benefits and offering helpful recommendations.
• Resolved customer questions and processed transactions quickly and accurately.
• Maintained clean and organized product displays to attract buyers.

CUSTOMER SERVICE & SALES - MAP VIN SHIPPING AND LOGISTICS PVT LTD - SAHAKAR NAGAR, BANGALORE 560092

PRESENTLY WORKING AS A CUSTOMER SERVICE & SALES

• Quoting rates to customers
• Negotiation with shippers, carriers, vendors, etc.
• Prepare and verify export documents (MBL/HBL, Invoice, Packing List, SI, BL)
• Coordinate with shipping lines for draft BL, corrections, and final BL release
• Booking, vessel schedules, cut-offs, and cargo movement
• Ensuring accuracy and proper documentation records.
• Ensure timely updates and smooth shipment execution
• Answered customer inquiries in person and via phone with a positive and helpful attitude
• Supported the sales team during busy hours by managing client flow and stock.
• Achieved monthly customer satisfaction and sales support targets.

Bachelor’s Degree - BA. - Madras University, Chennai Tamil Nadu