Charmaine Moraes

Result-driven & revenue-oriented hospitality professional with 17 years of being a sales specialist with the ability to build strong relationships and manage key accounts allows me to deeply understand client needs, tailor solutions, and drive growth.

I bring a unique blend of strategic sales expertise, account management skills and high emotional intelligence contributing to sustainable business success.

Sales and Hospitality Leadership Experience

Results-driven sales leader with 17+ years of experience driving revenue growth in the hospitality industry.

Key Roles

Director of Sales, Crosscraft Event Management (June 2024 - Current)

• Cultivate strong client relationships and identify new business opportunities
• Lead contract negotiations and manage key accounts
• Oversee vendor relationships and coordinate with cross-functional teams

Associate Director of Sales, The St Regis Goa Resort (March 2023 - January 2024)

• Managed Destination Weddings, Inbound Leisure & Incentive Groups segments
• Analyzed market trends and implemented sales strategies to achieve revenue goals

Associate Director of Sales, Planet Hollywood Beach Resort, Goa (December 2014 - February 2023)

• Key member of the pre-opening team, launching the resort during the off-season
• Designed and executed sales and promotional plans, driving business growth

Senior Sales Manager, Ramada Caravela Beach Resort, Varca Goa (February 2014 - November 2014)

• Managed unit sales and collaborated with cluster offices to coordinate sales efforts
• Drove business growth by identifying and closing sales opportunities

Sales Manager, Goa Marriott Resort & Spa, Panjim Goa (August 2007 - August 2012)

• Proactive selling to generate new business in Corporate, MICE, Charter, and Travel Agent segments
• Managed key accounts and identified new emerging source markets

Early Career

Consultant, EMMAYHR Services Limited, A Randstad Company (January 2004 - July 2007)

• Managed end-to-end recruitment process for executive-level positions
• Developed strong client relationships and trained new hires

Senior Associate, First Advantage Quest Research (June 2003 - December 2003)

• Managed clients across Asia Pacific and Australia regions, providing background checks and verification services

St. Xavier’s College, Mapusa Goa (2003)

Bachelor of Arts (Psychology)