IPD MANAGER - YASHODA MULTISPECIALITY HOSPITAL
(2017-01)
- Coordinate with patient feedback and resolve their problem.
- Monitor all quality related activities on the hospital.
- End to end management of VIP patient.
- Monitor the progress and effectiveness of the hospital quality management system.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved problems, improved operations and provided exceptional service.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked with patients to understand needs and provide excellent service.
- Handled calls to address customer inquiries and concerns.
- Coached employees and trained on methods for handling various aspects of patient satisfaction, complicated issues and difficult customers.
- Offered hands-on assistance to patient, assessing needs and maintaining current knowledge of consumer preferences.
Font Office Coordinator - Max Hospital - City, Delhi
(2016-05 - 2017-05)
- Coordinate with patient queries regarding billing and room occupancy.
- Deal with staff issues and training to NABH.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved problems, improved operations and provided exceptional service.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used Microsoft Word and other software tools to create documents and other communications.
Front Office Executive - St. Stephen hospital - City, Delhi tis hazari
(2014-06 - 2016-04)
- Coordinate with Dr for OPD schedule.
- Deal with billing, admission and reception.
- Acted as liaison between organization and external customers and explained services, policies, rationale for decisions and company actions to clients.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Worked with marketing department on branding strategies.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Developed campaigns to increase public awareness of company and engage customers.
Public Relation officer - VINAYAK HOSPITAL (Derawal Nagar)
(2005-11 - 2011-02)
- Provide competent, safe, and compassionate medical care.
- Act in the best interest of patients.
- Prevent harm through appropriate treatment and vigilance.
- Protect patient privacy by not disclosing information without consent.
- Clearly explain diagnoses, treatment options, and procedures.
- Listen actively to patient concerns and questions.
- Maintain up-to-date medical knowledge and skills.
- Pursue continuing medical education and training.
- Coordinate with other healthcare professionals (nurses, specialists, technicians).
- Participate in team-based care for better outcomes.
- Treat patients with dignity, regardless of background or condition.
- Show empathy, patience, and kindness.
Front Office Executive - CITY HOSPITAL (affiliated gang ram hospital) - pusa road Delhi
(2005-11 - 2011-02)
- Deal with admission booking, policy document mail to TPA, arrange to recodes in MRD etc.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Managed phone and email correspondence and handled incoming calls.
Computer Operator - UNITED BOOK PUBLICATION
(2003-08 - 2005-10)
- Deal with order schools books and contrary maps.
- Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
- Input provided data sets into databases, verifying proper categorization and storage of processed information.
- Complied with data entry quotients to support time-sensitive project input milestones.
