Charvi Saxena

Results-driven professional with a proven track record of 6 years in project management, product management, and client relationship management. Seeking a challenging role in project management or product management to utilize expertise in delivering innovative solutions and surpassing client expectations. Committed to driving success through strategic planning, effective communication, and a strong focus on achieving measurable results

Associate - Technical Program Management at Innovaccer (2025-07 – Present)

Leading large-scale Infrastructure programs managing Kubernetes upgrades and enterprise customer platforms in a multi-cloud environment

• Lead large-scale Infrastructure programs managing Kubernetes upgrades across 134 AWS EKS and 70 Azure AKS clusters, supporting 200+ enterprise customer platforms in a multi-cloud environment
• Dive end-to-end program execution including roadmap planning, risk mitigation, downtime orchestration, stakeholder alignment, and delivery tracking across 30+ cross-functional teams (Infrastructure, GA, Product, Customer Success)
• Successfully delivered 3 major platform releases within 8 months, owning the release management lifecycle, documentation governance, and cross-team communication
• Spearhead PostgreSQL and Bastion host upgrade initiatives, improving platform performance, infrastructure security, and operational resilience across cloud environments
• Lead Nexus multi-tenant migration program, managing migration strategy, execution planning, rollout governance, and customer impact mitigation
• Drive cloud cost optimization and infrastructure efficiency programs through Kubernetes modernization and database upgrade initiatives

Product Specialist at Platina Software (2024-05 – 2025-07)

Conducting market research, collaborating on product development and launches, and providing product training and support

• Conduct market research to identify customer needs and align product offerings
• Collaborate with cross-functional teams to develop, launch, and improve products
• Conduct Product Demos for prospective Customers
• Provide Product training and support to sales teams to enhance engagement
• Monitor Product performance and implement strategies to achieve business objectives

Project Consultant at AS Management Consultants (2023-01 – 2024-05)

Developing comprehensive project plans, feasibility reports, and risk analysis frameworks while implementing mitigation strategies

• Developed comprehensive project plans, feasibility reports, and risk analysis frameworks
• Conducted quality analysis and prepared rollout strategies for various projects
• Implemented risk mitigation strategies through thorough analysis of potential issues, minimizing the impact on project timelines
• Identified new business opportunities through market research and analysis, contributing to company growth objectives

Admissions Counselor at Coding Ninjas (2022-07 – 2023-01)

Assessing student interests, managing enrollment processes, and providing exceptional customer service

• Assessed student interests and skills and provided strategic information about pursuing suitable courses
• Managed cost sales enrollment processes, ensuring a seamless customer experience
• Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels
• Streamlined application review process, resulting in faster decision-making and improved communication with applicants
• Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students
• Conducted thorough evaluations of applicant materials to ensure fair and consistent admission decisions
• Enhanced visibility of scholarship and financial aid options, leading to higher number of qualified applicants

Learning Consultant at Hero Vired (2021-11 – 2022-05)

Initiating feedback surveys, selling high-value courses, and mentoring learners on professional development

• Initiated feedback surveys among new students to identify areas for improvement in admissions process
• Sold high-value courses on emerging technologies like Full Stack Development and AI to working professionals
• Collaborated with subject matter experts to ensure accurate, relevant, and up-to-date course content
• Facilitated open communication between learners, instructors, and administrators to address concerns or recommendations regarding course offerings or delivery methods
• Managed multiple concurrent projects with strong time management skills, ensuring timely completion of all tasks without compromising quality or client satisfaction
• Stayed current with industry trends and best practices in instructional design and delivery techniques, refining approaches as necessary for optimal results
• Serves as a mentor to learners seeking guidance in their professional development journey, offering support and resources for success

Senior Business Development Associate at BYJU'S (2020-07 – 2021-11)

Meeting sales goals through strategic presentations, managing client relationships, and leveraging customer feedback for product enhancements

• Consistently met and exceeded sales targets through strategic product presentations
• Streamlined the post-sales enrollment process and advised customers on optimal payment options
• Negotiated favorable contract terms for clients, resulting in mutually beneficial long-term agreements that boosted recurring revenue streams
• Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle
• Leveraged customer feedback to inform product enhancements, driving continuous improvement of offerings and increasing repeat business rates
• Reviewed client concerns and recommended appropriate changes to supervisors

Sales & Marketing Intern at MG Motors (2020-06 – 2020-07)

Leading a team of MBA interns to deliver marketing campaigns

• Led a team of four MBA interns to deliver marketing campaigns

Executive MBA – IIM Amritsar (2024-05 – 2026-03)

PG Diploma in Project Management – Conestoga College Brantford (2023-08)

B.Tech in Electrical Engineering – Punjab Engineering College (2020-05)