Associate - Technical Program Management at Innovaccer (2025-07 – Present)
Leading large-scale Infrastructure programs managing Kubernetes upgrades and enterprise customer platforms in a multi-cloud environment
- Lead large-scale Infrastructure programs managing Kubernetes upgrades across 134 AWS EKS and 70 Azure AKS clusters, supporting 200+ enterprise customer platforms in a multi-cloud environment
- Dive end-to-end program execution including roadmap planning, risk mitigation, downtime orchestration, stakeholder alignment, and delivery tracking across 30+ cross-functional teams (Infrastructure, GA, Product, Customer Success)
- Successfully delivered 3 major platform releases within 8 months, owning the release management lifecycle, documentation governance, and cross-team communication
- Spearhead PostgreSQL and Bastion host upgrade initiatives, improving platform performance, infrastructure security, and operational resilience across cloud environments
- Lead Nexus multi-tenant migration program, managing migration strategy, execution planning, rollout governance, and customer impact mitigation
- Drive cloud cost optimization and infrastructure efficiency programs through Kubernetes modernization and database upgrade initiatives
Product Specialist at Platina Software (2024-05 – 2025-07)
Conducting market research, collaborating on product development and launches, and providing product training and support
- Conduct market research to identify customer needs and align product offerings
- Collaborate with cross-functional teams to develop, launch, and improve products
- Conduct Product Demos for prospective Customers
- Provide Product training and support to sales teams to enhance engagement
- Monitor Product performance and implement strategies to achieve business objectives
Project Consultant at AS Management Consultants (2023-01 – 2024-05)
Developing comprehensive project plans, feasibility reports, and risk analysis frameworks while implementing mitigation strategies
- Developed comprehensive project plans, feasibility reports, and risk analysis frameworks
- Conducted quality analysis and prepared rollout strategies for various projects
- Implemented risk mitigation strategies through thorough analysis of potential issues, minimizing the impact on project timelines
- Identified new business opportunities through market research and analysis, contributing to company growth objectives
Admissions Counselor at Coding Ninjas (2022-07 – 2023-01)
Assessing student interests, managing enrollment processes, and providing exceptional customer service
- Assessed student interests and skills and provided strategic information about pursuing suitable courses
- Managed cost sales enrollment processes, ensuring a seamless customer experience
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels
- Streamlined application review process, resulting in faster decision-making and improved communication with applicants
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students
- Conducted thorough evaluations of applicant materials to ensure fair and consistent admission decisions
- Enhanced visibility of scholarship and financial aid options, leading to higher number of qualified applicants
Learning Consultant at Hero Vired (2021-11 – 2022-05)
Initiating feedback surveys, selling high-value courses, and mentoring learners on professional development
- Initiated feedback surveys among new students to identify areas for improvement in admissions process
- Sold high-value courses on emerging technologies like Full Stack Development and AI to working professionals
- Collaborated with subject matter experts to ensure accurate, relevant, and up-to-date course content
- Facilitated open communication between learners, instructors, and administrators to address concerns or recommendations regarding course offerings or delivery methods
- Managed multiple concurrent projects with strong time management skills, ensuring timely completion of all tasks without compromising quality or client satisfaction
- Stayed current with industry trends and best practices in instructional design and delivery techniques, refining approaches as necessary for optimal results
- Serves as a mentor to learners seeking guidance in their professional development journey, offering support and resources for success
Senior Business Development Associate at BYJU'S (2020-07 – 2021-11)
Meeting sales goals through strategic presentations, managing client relationships, and leveraging customer feedback for product enhancements
- Consistently met and exceeded sales targets through strategic product presentations
- Streamlined the post-sales enrollment process and advised customers on optimal payment options
- Negotiated favorable contract terms for clients, resulting in mutually beneficial long-term agreements that boosted recurring revenue streams
- Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle
- Leveraged customer feedback to inform product enhancements, driving continuous improvement of offerings and increasing repeat business rates
- Reviewed client concerns and recommended appropriate changes to supervisors
Sales & Marketing Intern at MG Motors (2020-06 – 2020-07)
Leading a team of MBA interns to deliver marketing campaigns
- Led a team of four MBA interns to deliver marketing campaigns
