Chaudhary Imroze

Certified Learning and Development Manager with over 15 years of experience leading training, talent development, and process transformation across global enterprises including Deloitte, Ericsson, Dell, and NIIT. Proven ability to design and deliver large-scale learning strategies, lead cross-functional teams, and manage L&D operations in global shared services environments. Adept at stakeholder engagement, project delivery, and building high-impact learning cultures.

Fluent in English with excellent facilitation and communication skills.

Manager HR Talent Services, Learning Delivery at Deloitte (2023-01 – Present)

• L&D Strategy – Closely working with vertical leads in planning lateral and new hire training and development areas and developing tailored strategies for addressing learning requirements, aimed at bridging skills and capabilities gaps. Collaborating with Subject Matter Experts (SMEs) to design, review, and plan programs for calendar. Evaluating program effectiveness with feedback collection through survey, focus group discussion of facilitators and learners to work on improvement of the program. Works on the future program strategy and need.
• Course Management: Managing LMS, attendance capture, CPE and Non CPE learning hours management enrollment, completions, and cancellations etc.
• Faculty Management: Sourcing Internal Trainers, Co-facilitating sessions, Vendor coordination, Feedback analysis.
• Live and Virtual Class Management: Supporting live and virtual programs at local offices, and external locations and establishing virtual sessions.
• Material Management: Ordering and tracking of materials.
• Vendor Management: Review and processing of SOWs, Invoice lifecycle management
• Tools and Systems: Managing and supporting learning systems and applications
• Monthly Effort Estimation: Analysing the expected and actual volume and aligning resources accordingly.
• People and Performance Management: Accountable for coaching, mentoring, and developing the team, comprising Assistant Managers, Senior Analysts, and Analysts, while overseeing the overall performance.
• Stakeholder Management: Ensure regular, proactive and transparent communication at all times with the stakeholders regarding business as usual activities, system issues, people issues, trainings schedules, etc.

Manager Learning and Talent Support Services (HR Operations) at Deloitte (2021-06 – 2023-01)

• L&D Operations Management: Ensure the entire Operations process is managed smoothly, that includes: LMS Management: Facilitators & Venue Sourcing, Finance & Budgeting, Query Management & Shift left, Reporting, Course Attendance
• RPA Management: Work with the development team to implement change requests from business or global (system changes), testing, and resolve issues. All costs to be approved and signed off by the leadership, Test processes against test scripts to ensure full functionality and integration with systems and manage exceptions
• Headcount v/s volume analysis: Ensure that all work deliverables are dealt with in line with the agreed terms and SLA's as agreed with the stakeholders.
• SOW review: Timely review and update the SOWs
• KPI and SLA adherance and review
• People and Performance Management: Responsible for coaching, mentoring and development of the team which includes Assistant Managers, Senior Analysts, Analysts and own the overall performance coaching responsibilities.
• Stakeholder Management: Ensure regular, proactive and transparent communication at all times with the stakeholders regarding business as usual activities, system issues, people issues, trainings schedules, etc.

Head – Learning and Development at Vikram Solar (2020-11 – 2020-12)

• Created L&D strategy aligned with business objectives.
• Designed competency frameworks, learning paths, and leadership development programs.
• Fostered learning culture and team development across the organization.

Assistant Manager – L&D Global Shared Services Centre at Ericsson India Global Services (2015-08 – 2021-02)

Training & Development Operations:

• Team Management: Leading team of 8 people working in different shifts.
• End to End L&D operations for Global Service Centres and Market Areas with population approx. 30000 people.
• Internal Certification Management: Managing Ericsson technical certification program support across the globe.
• Campus Hire Training Planning
• Effort Estimation
• Cost Centre Reconciliation

Knowledge Management Analyst at Dell Services (2015-02 – 2015-07)

• Quality SPOC of the team
• Ensuring the quality standards are maintained

HR Training Consultant (On Ind Innovations and Link Quest Pay Rolls) at Ericsson India Global Services (2013-02 – 2015-01)

• L & D SPOC for location.
• Planning and trainings for approx.1400 people with help of internal and external training partners
• Regular meetings with different Business Managers to understand their training needs
• Planning Induction
• Planning and execution of Campus Graduate trainings

Sr. Training Coordinator at NIIT (2010-08 – 2013-01)

• Taking care of Pre-and Post-delivery activities.
• Managing resources.
• Purchase Order creation.
• Invoice validation and payments processing.
• Taking care of vendor issues.

Sr. C.C.O at Convergys (2008-07 – 2010-08)

• Taking care of accounts in financial difficulties.
• Preparing daily reports.

Bachelor of Commerce in Commerce – MJP Rohilkhand University (2002 – 2005)

12th – KCM School (2001 – 2002)

10th – KCM School (1999 – 2000)