Chaya P J

Customer-focused professional with 1+ year of experience resolving technical and service issues in high-volume, process-driven environments. Skilled in customer communication, escalation handling, accurate case documentation, and coordinating with internal teams to meet turnaround-time and quality expectations.

Customer Experience Associate II (Amazon Process) - Alorica - Bangalore

(2025-04 - 2026-03)

• Managed high-volume customer interactions, resolving technical and service concerns accurately within defined turnaround times.
• Documented customer issues, troubleshooting actions, and resolution outcomes clearly to support continuity and quality reviews.
• Coordinated with internal teams to fast-track escalations and keep customers informed of progress and expected resolution timelines.
• Applied structured troubleshooting to diagnose issues, improve first-contact resolution, and reduce repeat contacts.
• Maintained quality, compliance, and customer-service standards in a fast-paced environment.

Content Moderator (Freelance) - Info-e-search - Hyderabad

• Reviewed high volumes of content against defined quality and compliance guidelines, ensuring accurate and timely completion.
• Identified discrepancies, maintained reliable records, and escalated exceptions according to established processes.
• Collaborated with cross-functional teams to support workflow efficiency and meet turnaround-time commitments.

Bachelor of Engineering - Computer Science - Sahyadri College of Engineering (2014 - 2018)