Cherryl

Creative and detail-oriented professional with experience in customer service, travel and tourism operations, AI-assisted video content analysis, and fashion styling. Skilled in communication, coordination, content editing, and client handling. Passionate about fashion, visual presentation, styling, and creative projects. Adept at multitasking, understanding client requirements, and delivering organized, quality work within deadlines.

Video Analyst - Parmonic

(2021-01)

• Working on AI-powered video content management software
• Editing and analyzing long webinars, seminars, conferences, and meetings into concise content-based clips and highlights
• Identifying key discussion points, insights, and impactful moments from lengthy videos
• Creating short-form video segments according to client requirements and content strategy
• Ensuring accuracy, quality, and timely delivery of edited clips
• Coordinating with internal teams to maintain workflow efficiency
• Managing content categorization and maintaining organized video libraries
• Understanding client briefs and adapting outputs based on feedback and project requirements
• Maintaining attention to detail while handling multiple projects simultaneously

Customer Service & Support – Travel & Tourism Industry - Cleartrip / Hyatt Hotels

• Worked with Cleartrip handling customer service operations through calls and emails
• Managed Hyatt Hotels reservations and booking assistance for customers
• Assisted clients with travel bookings, reservation modifications, confirmations, cancellations, and travel-related queries
• Provided prompt issue resolution while maintaining customer satisfaction standards
• Coordinated with hotels, clients, and internal teams for smooth travel operations
• Maintained professional communication and relationship management with customers
• Developed strong interpersonal, communication, and problem-solving skills through customer interaction and service support

Bachelor of Arts - B.A. - St. Xavier's College, Mumbai University (2010-01 - 2011-01)

Higher Secondary Certificate - H.S.C. - St. Xavier's College (2007-01 - 2008-01)

Secondary School Certificate - S.S.C. - Holy Cross Convent School (2005-01 - 2006-01)