Chetan Gautam

Dynamic and goal-oriented professional with over 14+ years of experience in insurance operations, client relationship management, and sales strategy across motor and general insurance segments. Seeking a challenging position where I can leverage my expertise in policy lifecycle management, team supervision, and customer-centric practices to drive operational excellence and revenue growth. Committed to delivering high-quality service, streamlining workflows, and building long-term client trust.

Looking to contribute to an organization that values performance, innovation, and customer satisfaction while offering opportunities for professional growth.

Insurance Manager - K.S. Ford, Kota (Authorized Ford India Dealer) - Kota

(2010-09)

• Led insurance operations across four districts, ensuring efficient execution of processes including policy issuance, renewals, and claims, while maintaining compliance with regulatory standards and delivering seamless service across all locations.
• Managed a team of 4–5 personnel, delegating tasks, setting performance goals, and ensuring high team productivity, accountability, and alignment with company objectives in a fast-paced insurance operations environment.
• Handled complete insurance lifecycle—from new policy onboarding to renewals and claims support—streamlining workflows to ensure timely service delivery, customer satisfaction, and policy retention across a broad customer base.
• Collaborated with insurance partners to resolve queries, accelerate claims settlement, and maintain strong partnerships that supported policy accuracy, service quality, and faster turnaround time for customers.
• Maintained regular communication with customers to explain policies, collect documents, and address concerns, enhancing engagement, transparency, and trust throughout the policy lifecycle for both individual and commercial clients.
• Developed and implemented customer-centric strategies that improved policy renewal rates and service retention, driving growth in insurance penetration and ensuring a responsive and professional experience across all customer touchpoints.

Marketing Executive - Bajaj Allianz General Insurance Co. Ltd.

(2008-04 - 2010-08)

• Spearheaded business development initiatives and client acquisition strategies, identifying potential customers, generating leads, and converting prospects to drive growth in general insurance sales across competitive regional markets.
• Promoted a diverse range of general insurance products by educating clients on benefits, coverage options, and claim processes, resulting in increased policy uptake and improved brand trust in target markets.
• Conducted compelling product presentations and interactive client sessions, tailoring proposals to customer needs and closing deals by clearly communicating value propositions and resolving objections professionally.
• Led targeted field marketing campaigns, collaborated with local partners, and utilized direct outreach to expand market presence, increase brand awareness, and boost customer engagement for insurance offerings.

MBA - Marketing - Jaipur National University

B.Sc. - Science - Kota University

Senior Secondary - Rajasthan Board

Secondary - Rajasthan Board