Chetan Ghode

Results-oriented Business Analyst with 1.5+ years of experience in SaaS environments, specializing in requirement gathering (BRD/FRD), stakeholder management, and UAT. Proven track record of improving client onboarding efficiency and reducing issue resolution time by 30%. Skilled at translating complex business needs into functional solutions and collaborating with cross-functional teams. Actively building expertise in SQL and data analytics to support data-driven decision-making.

Business Analyst – Sales & Support at Vision Helpdesk (2024-12 – Present)

• Serve as primary liaison between stakeholders and development teams, ensuring precise requirement clarity and seamless solution delivery.
• Gathered and documented detailed BRD/FRD requirements for multiple SaaS modules, reducing scope misalignment by improving upfront communication.
• Delivered product demos to prospective clients, translating business requirements into functional solutions, improving client onboarding efficiency.
• Analyzed and resolved 20+ client issues weekly by identifying root causes and coordinating with development teams, improving resolution time by 30%.
• Supported implementation and customization of SaaS workflows tailored to diverse client business processes.

Shift Manager at Slick Insights (2024-03 – 2024-12)

• Supervised a team of analysts engaged in real-time sports data processing and reporting, ensuring accuracy and timeliness.
• Maintained operational efficiency by monitoring shift performance targets and minimizing downtime.
• Coordinated scheduling and task delegation to optimize team productivity.

Assistant Team Leader at Privan Sports Analyzer (2023-07 – 2024-02)

• Assisted team leader in managing day-to-day operations and conducting performance reviews.
• Verified sports data accuracy and consistency using custom scripts, reducing reporting errors.
• Contributed to team productivity initiatives and supported onboarding of new analysts.

Business Development Executive at Kruger Metaform (2022-05 – 2022-09)

• Identified and pursued new business opportunities in the manufacturing sector, building a prospective client pipeline.
• Assisted in creating business proposals, pricing strategies, and sales presentations for key accounts.

MBA in Information Technology – MVP's I.M.R.T (2025)

B.Sc. in Information Technology – Utkarsha College (2020)