Chetan Ghode

Results-oriented Business Analyst with 1 year of experience in SaaS environments, specializing in requirement gathering (BRD/FRD), stakeholder management, and UAT. Proven track record of improving client onboarding efficiency and reducing issue resolution time by 30%. Skilled at translating complex business needs into functional solutions and collaborating with cross-functional teams. Actively building expertise in SQL and data analytics to support data-driven decision-making.

Business Analyst – Sales & Support at Vision Helpdesk (2025- 09 – Present) • Serve as primary liaison between stakeholders and development teams, ensuring precise requirement clarity and seamless solution delivery.

• Gathered and documented detailed BRD/FRD requirements for multiple SaaS modules, reducing scope misalignment by improving upfront communication.
• Delivered product demos to prospective clients, translating business requirements into functional solutions, improving client onboarding efficiency.
• Analyzed and resolved 20+ client issues weekly by identifying root causes and coordinating with development teams, improving resolution time by 30%.
• Supported implementation and customization of SaaS workflows tailored to diverse client business processes.

Shift

Manager at Slick Insights (2024-03 – 2024-12) • Supervised a team of analysts engaged in real-time sports data processing and reporting, ensuring accuracy and timeliness.

• Maintained operational efficiency by monitoring shift performance targets and minimizing downtime.
• Coordinated scheduling and task delegation to optimize team productivity.

Assistant Team

Leader at Privan Sports Analyzer (2023-07 – 2024-02) • Assisted team leader in managing day-to-day operations and conducting performance reviews.

• Verified sports data accuracy and consistency using custom scripts, reducing reporting errors.
• Contributed to team productivity initiatives and supported onboarding of new analysts.

Business Development

Executive at Kruger Metaform (2022-05 – 2022-09) • Identified and pursued new business opportunities in the manufacturing sector, building a prospective client pipeline.

• Assisted in creating business proposals, pricing strategies, and sales presentations for key accounts.

MBA in Information Technology – MVP's I.M.R.T (2025)

B.Sc. in Information Technology – Utkarsha College (2020)