Chetan Pahwa

Strategic Service Business Leader with 20+ years of experience transforming after-sales service operations into high-performance revenue centers across the HVAC and Consumer Durable sector. Experienced in leading large cross-functional teams, driving AMC revenue growth, improving service profitability, and strengthening dealer/partner ecosystems.

Branch Service Head / Divisional Manager - Daikin Air-conditioning India Pvt. Ltd. - Mumbai

(2012-12)

• Head complete Service Operations for Mumbai region.
• Lead team of 60+ members including 3 direct reporting managers.
• Drive AMC business growth, service revenue forecasting & branch profitability.
• Govern Dealer (SSD) & Authorized Service Partner (ASP) network.
• Present monthly & quarterly performance reviews to top management.
• Manage corporate accounts and service escalation governance.
• Improve spare parts availability and service turnaround time.
• Standardize service processes across warranty, billing & delivery operations.

Assistant Manager – Services - Nova ACR Services India Pvt. Ltd. - Mumbai

(2011-04 - 2012-10)

• Managed regional after-sales service operations across Maharashtra, Goa & Chhattisgarh. Handled AMC lifecycle, VRF commissioning, and spares management.

Sr. Executive – HVAC Projects - Technical & Trading LLC (ESAH SALEH AL GURG Group) - Dubai

(2008-02 - 2011-04)

• Managed HVAC installation, commissioning, contractor coordination, and troubleshooting.

International MBA - Operations (2012)

Diploma - Mechanical Engineering (2010)

ITI - Refrigeration & Air Conditioning (2006)

Vocational Diploma - Refrigeration & Air Conditioning (2003)