Chetan Prajapati

Retail professional with focus on assisting customers, maintaining store presentation, and handling transactions. Adept at product knowledge, addressing customer queries, and supporting promotional activities to drive sales. Strong team player with commitment to delivering exceptional service in fast-paced retail environment.

Retail Sales Associate at Swarnamata Jewellers (2024-11 – Present)

• Resolved customer queries using active listening and problem-solving skills.
• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Assisted customers in selecting products that best fit their personal needs and preferences.
• Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
• Built and maintained positive relationships with customers to encourage repeat business.
• Maintained an organised and clean sales area, adhering to health and safety guidelines.
• Processed sales transactions accurately, handling cash and card payments with attention to detail.
• Handed customer complaints with professionalism, working towards fair and swift resolutions.

Retail manager Sales Associate at Paras Gold (2020-03 – 2024-02)

Retail manager Sales Associate at Ramsa Jewellers (2015-02 – 2020-03)

10th – Sai holy faith high school