Chetan Sarin

Creative thinker whose ideas have directly increased profitability. Achievement oriented with excellent communication, presentation, and interpersonal skills.

Skills in problem solving, co-ordination and analysis. Strong learning and organizational skills matched with the ability to manage stress time and people effectively. Ability to quickly adapt to training and operational needs and achieve high client service levels. Recognized for having the ability to develop and deliver client focused training modules. Recognized for proving my worth in sales & marketing department to the best standards.

Manager Training - Porteck India Infoservices

(2010-02-20)

Joined as an Assistant Manager Training Voice & Accent + Soft Skills + Sales & Marketing management. Taking care of voice & accent plus soft skills for USA, UK & Australian clients. Handled sales & marketing management department as well.

• Responsible for creating training modules according to the clients Requirements
• Handling a team of 4 trainers
• Specialized in removing mother tongue influence and building up confidence in the candidates
• Responsible for constant analysis of quality trends in terms of accent and communication patterns
• Active participation in hiring activities, for front line employees
• To observe, measure and coach learner's performance
• Provide one on one and classroom training and reinforcement session to agents who are not able to meet the key deliverables
• Identify training needs and address gaps
• To prepare reports, assessment sheets and maintain data as required
• Neutralization of Accent
• Taking sup calls on the floor
• Providing Behavioral and Voice Modulation Training
• Providing Sales & Marketing Management Skill Sets + Training as well

Manager Training - Porteck India Infoservices

(2010-02-20)

Achievements

• Provided stability to UK batches
• Promoted to US culture from UK culture to give stability to US batches

Assistant Manager Training + Voice & Accent + Soft Skills - CORE

(2002-03-18 - 2010-02-17)

Taking care of Sales & Marketing Management as well. Joined as Senior CCS, was promoted to Voice & Accent and Soft Skills Trainer after 6 months through IJP. Then promoted as Assistant Manager Training after 2 years.

• Conducted batches for UK, USA & Australian Countries; various processes
• Provided feedback through call monitoring system and in-person to assist Team Leader in development of front-line employees
• Conducted calibration and meeting with clients, communication coaches and trainers to ensure effective and efficient productivity

Assistant Manager Training + Voice & Accent + Soft Skills - CORE

(2002-03-18 - 2010-02-17)

Achievements

• Attended Training in Voice & Accent and Soft Skills for 1 year by a Star Performer SWOT team member conducted by NIS (Mr. Rallen from USA)

Senior CCE - Daksh eServices Private Limited - Gurgaon

(2001-01-15 - 2002-03-16)

• Responsible for taking calls
• Responsible to answer customer queries

Senior CCE - Daksh eServices Private Limited - Gurgaon

(2001-01-15 - 2002-03-16)

Achievements

• Joined as Sr. CCS - Technical Support Process (QBS)

Sales Supervisor - KHAZANA The Five Star Shop in Taj Man Singh Hotel

(1996-02-12 - 2001-01-13)

Schooling - Science Stream - St. Xavier's, Delhi

Graduation - English (Hons.) - Dr. Zakir Hussain College, DU