Business Analyst
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Seasoned Business Analyst offering 5+ years of IT and Non-Banking Financial industry success. Expert on business and system requirements, UAT and end user training, research and UX design modelling
Mapped process-specific and functional requirements.
Conducted stakeholder interviews and trained new staff on business operations.
Supported testing teams with functional reviews and UAT.
Delivered Power BI and Excel-based business reporting.
Modeled workflows using MS Visio and Bizagi.
Delivered digital transformation projects, including work for AON.
Conducted user training and managed end-user documentation.
Handled domestic and international development projects (e.g., Hyundai IONIC microsite, UK government CBL app, Poonawalla Finance).
Designed UX wireframes using Axure RP and Adobe XD.
Conducted UAT, research analysis, and vendor assessments.
Led AI and RPA implementation projects (e.g., Voice Bot AI, KYC digitization, CRM revamps).
Worked on international service delivery and client management.
Developed business presentations and handled troubleshooting for systems.
