Team Leader at Trubridge (2025-04 – Present)
- Lead a team of 35 covering unbilled claims, patient statement reviews, and AR follow-ups, ensuring timely and accurate billing for healthcare clients.
- Monitor and distribute daily work assignments based on claim priority and client needs.
- Review patient statements for accuracy and compliance prior to distribution, ensuring proper formatting and balance reporting.
- Analyze aging reports to track AR status and reduce days in AR through proactive collection strategies.
- Train and mentor new team members, ensuring adherence to SOPs and quality benchmarks.
- Collaborate with internal departments and client stakeholders to resolve escalated billing issues and improve workflows.
- Track and report performance metrics including claim turnaround time, clean claim rate, and collection effectiveness.
Team Leader at Teleperformance (2024-05 – 2025-03)
- Led a team handling end-to-end AR processes for a portfolio of healthcare clients.
- Drove performance improvements through coaching and structured performance management.
- Owned KPIs including collections, days in AR, cash application, and denials management.
- Delivered timely reporting on team progress and identified trends affecting productivity and quality.
- Managed denial resolution across clients, with a focus on workers' compensation claims and referrals.
- Developed strategies to reduce claim denials and streamline the resubmission process.
- Partnered with clients on payment policy adherence to improve claim outcomes and reduce AR days.
- Analyzed trends and presented findings to senior management; managed team KPIs for quality, production, and denials.
Team Leader at Gebbs Healthcare Solutions (2022-10 – 2024-01)
- Led a team managing full-cycle accounts receivable for healthcare providers.
- Reduced AR aging and improved cash flow through efficient denial management and claims follow-up.
- Conducted performance reviews, delivered training, and developed strategies to address process inefficiencies.
- Improved team production through daily reporting, trend analysis, and performance management.
Team Coach at Infinx Service Pvt Ltd (2022-04 – 2022-10)
- Led a team of 20 professionals, ensuring seamless day-to-day AR operations.
- Analyzed daily reports to identify trends and improvement areas, including payment delays and accuracy.
- Maintained team focus on quality, production, and performance standards aligned with client expectations.
Subject Matter Expert at Infinx Service Pvt Ltd (2020-12 – 2022-03)
- Provided expert-level support and guidance to teams resolving complex AR issues.
- Conducted training and knowledge-sharing sessions to enhance team performance.
- Led initiatives to improve revenue cycle workflows, reducing aging and increasing reimbursement rates.
Senior Accounts Receivable at Infinx Service Pvt Ltd (2016-10 – 2020-11)
- Managed key aspects of the revenue cycle, including claim follow-up, denials management, and account reconciliation.
- Worked directly with insurance companies, providers, and patients to resolve outstanding AR issues and ensure timely payments.
- Reviewed accounts to identify trends, potential issues, and opportunities to optimize the AR process.
Accounts Receivable at Gebbs Healthcare Solutions (2014-11 – 2016-10)
- Handled high-volume accounts receivable for US-based healthcare providers.
- Focused on claim status follow-up, insurance verification, and payment posting.
- Ensured compliance with healthcare billing regulations and best practices.
